Clinical Case Manager

San Francisco, CA, United States

Compensation: $31.73-$33.65/hour DOEE Free Dental & Vision

19 Paid Holidays- Including 4 Mental Health Days (guaranteed paid holiday each month and most months a 3-day weekend!

Retirement Plan with a match

Paid Training

10-year anniversary sabbatical

Flexible Spending Accounts

Professional Development Allowance

Paid Parental Leave benefit

Discounted Pet Insurance

Affordable Health Insurance (50% dependent coverage paid by employer)

and many more!

Company Overview For more than 50 years, Insight Housing (formerly, Berkeley Food & Housing Project) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda County, San Francisco, Contra Costa County, Solano County, Sacramento County, San Joaquin County and Amador County. We are proud of our team members who are very dedicated to our missionof ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions. Program Overview The Campus Interim Housing Program provides shelter and support services for people who are homeless in encampments in the City of Berkeley. The Campus Program includes provision of Housing Navigation to 23 units located in The Campus motel. Participants at this site will be provided with on-going housing navigation services to ensure support towards obtaining housing, as well as assistance with activities of daily living skills (ADLs), budgeting, and linkages to community resources. Position Summary Under supervision of the Program Manager, theClinicalCaseManagerwill be responsiblefor providing service coordinationandmental healthsupportand consultationtoparticipants residing at Interim Housing sites. TheClinicalCaseManagerwill create a mental healthmonitoring planforparticipants who are identified as having mental health needs during intake.This includesregular mental health check-ins andcounseling by mentalhealth professionals during theparticipant’s stay. They will also provide information aboutavailablemental health resources, including walk throughofthe County’s Behavioral Health Care Services, which include, but are not limited to, crisis and urgent care, drop-in and supportive services, education and advocacy, and mental health education and support. If aparticipantis already connected to mental health care, theClinical Case Managerwill reach out to their existing provider to coordinate care. Additionally, the Clinical Case Manager will provide ongoing assessment of participant mental health needs, crisis de-escalation, and coordination with emergency personnel when necessary. Essential Duties and Responsibilities Follow best practices for assisting program participants that align with Insight Housing’s professional standards and ensure excellent customer service. Best practices include but are not limited to low barrier access, harm reduction, trauma informed care, non-violent crisis intervention, motivational interviewing, and conflict management/de-escalation techniques.

Develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with all individuals servedthrough interim housing programs.

Provide consultationto participants incollaboration with Housing Navigators,Resident Advocates, Program Manager and Program Coordinator.

In partnership with Program Manager, act as an agency liaison with AC Healthcare Services Agency (HCSA) in the use of the CHR. Complete and sign-off on Disability Verifications for Permanent Supportive Housing (PSH), if licensed.

Manage Community Healthcare Record (CHR) access and use across all Insight Housing programming.

Collaboratewith Program Managers,SeniorProgram Managers andHousing Navigators to coordinate on-site services and development of appropriate Housing Plans

Support a case load ofup to25 participants; providing mental health screening at referral, complete mental health assessment; including acting as a liaison to current providers, identifying potential resources if needed, completing necessary paperwork; assist explanation of program rules and relations and otherwise acclimate to the facility

Establish and maintain clear and effective communications with participants, ensure that their needs are met, assist them in the development and implementation of their treatment plans, and prepare them for warm hand offs to housing providers or other discharge plans.

Provide informal counseling, focusing on the participant’s immediate situation and needs.

Provide Cognitive/Behavioral types of intervention allowing the participant to work toward achieving their immediate goals and recognizing their strengths partnered closely with onsite team.

Provide mental health guidance to onsite team in weekly team case conferences.

Provide crisis assessment and interventionandassess the escalation of a situation.

De-escalate or make appropriate decisions to manage the safety of others and self, interface with crisis/emergency responders as necessary.

Assist with facilitatingtraining to all Insight Housing Program staff on mental health, de-escalation techniques, motivational interviewing, working with seniors, trauma-informedcareand other topics relevant to thedelivery of quality support services.

May leadthe team to appropriately take steps to request a51:50holdwithrespectiveagencies.

On occasion, assist with front desk coverage at Interim Housing site in the absence of a Resident Advocate or to relieve for a break.

Assist program management to create and maintain a safe and professional working environment free of hostility, harassment, and discrimination.

Attend relevant Alameda County meetings to collaborate on county housing initiatives, housing opportunities, resources and housing barrier removal planning.

Driveownor agency vehicle to the field and to other program sites, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; andcomplying with agency vehicle policy.

Attend and participate in all meetings and trainings as assigned.

Complete and submit timesheets in a timely and accurate manner.

Work within the framework of Insight Housing’s Code of Conduct

Perform other tasks as assigned by supervisor.

Qualifications, Skills and Abilities Master'sDegreein Social Workor related field. Current BBS registration required .

A minimum of three years’ experience working in a program serving persons with a history of homelessnessorphysicalormental disabilities is required;experience must be in the direct provision of services to participants.

Experience in psychiatric rehabilitation, preferably in a social rehabilitation environment is preferred.

Proficiency in Microsoft Office, email, internet, and calendaring applications.Experience with HMIS data entry strongly preferred.

Must be able to conductsitevisits on their own. Comfortable visiting participants/living spaces with large dogs.

Must have strong organizationaland time managementskills.

High level of independent thinking and judgment

Excellent verbal and written communication skills

Excellent interpersonal,persuasive,and crisis intervention skills with acan doand flexible attitude.

Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.

Ability to maintain professional conduct,attitudeand appearance at all times.

Special Requirements This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.

Must be able to receive and maintain criminal records clearance.

Physical Requirements While performing the duties of this job, the employee is

Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms

Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly

May be occasionally required to stoop, kneel, or crouch

May be required to lift or move up to50lbs

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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