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DMI
McLean, VA, United States
About DMI: DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportati
Job Source: DMISaic
Washington, DC, United States
Description The Customer Experience Lead serves as the Voice of the Customer, responsible for ensuring a positive overall customer experience across the scope of the Performance Work Statement (PWS). This role involves monitoring and maintaining Service Level Agreements (SLAs), analyzing IT Service Management (ITSM) system tickets to identify areas
Job Source: SaicItechpost
Washington, DC, United States
Job ID: 2403843 Location: WASHINGTON, DC, US Date Posted: 2024-03-12 Category: Information Technology Subcategory: Bus Proc Analyst Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: No Description The Customer
Job Source: ItechpostSaks OFF 5TH
Washington, DC, United States
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is A
Job Source: Saks OFF 5THDMI (Digital Management, Inc.)
McLean, VA, United States
Customer Experience Lead Job ID 2024-26444 Category Administrative Location US-VA-McLean About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-si
Job Source: DMI (Digital Management, Inc.)HP
Washington, DC, United States
The Customer Welcome Centers ('CWCs') are the epicenter of HP's Executive Engagement Strategy. We are looking for a passionate leader to join our Customer Experience Program team in the Washington, DC Metro Area. The role, based onsite, offers a unique opportunity to join our team and have full exposure to exciting technologies and innovative busin
Job Source: HPHewlett Packard Enterprise
Washington, DC, United States
Technical Executive Briefing Program Experience Lead page is loaded Technical Executive Briefing Program Experience Lead Apply locations Washington, District of Columbia, United States of America time type Full time posted on Posted 5 Days Ago job requisition id 3133622 Technical Executive Briefing Program Experi
Job Source: Hewlett Packard EnterpriseTechFlow
Arlington, VA, United States
TechFlow Inc. has an opportunity for a Technical Lead with experience empowering cross-functional teams to meet the functional requirements set forth by the Product Owner. The ideal candidate will collaborate effectively with the product owners and managers, developers, and designers to build easy to use, software applications using a variety of
Job Source: TechFlowWashington, DC, United States
Technical Customer Experience Lead Description -
The Customer Welcome Centers (“CWCs”) are the epicenter of HP's Executive Engagement Strategy. We are looking for a passionate leader to join our Customer Experience Program team in the Washington, DC Metro Area. The role, based onsite, offers a unique opportunity to join our team and have full exposure to exciting technologies and innovative business practices at HP Inc.
This is a highly visible role, representing one of the world’s leading IT Companies to its most valuable customers and partners through a robust and diverse executive briefing program. The successful candidate will be an energetic and confident self-starter who is detail oriented, with excellent communication, presentation, and people skills. This role will work closely with sales, product/solution teams, marketing, and executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings. Between customer events, this role will also monitor the CWC’s KPIs, execute retention programs, and contribute to complex projects.
In addition to the management of the site’s event program, this role will drive technical infrastructure and daily operations of the CWC experience, including the setup and execution of live technical demonstrations and basic troubleshooting of the site’s audio-visual equipment. An ideal candidate will hold mastery and recognized authority on relevant subject matter related to HP’s technical portfolio, including Personal Systems, Print, Hybrid Working and Video Conferencing, Gaming, Solutions and Services, or has demonstrated ability to master similar topics.
Major Responsibilities
Perform the technical operations for and support the customer activities.
Work with CWC team members to demonstrate products live and recorded for briefings, webinars, and other activities.
Act as an HP spokesperson throughout customer-facing presentations and tours, maintaining a professional, welcoming, and engaging presence for guests throughout their visit.
Partner with business teams to deliver and facilitate customer briefings, webinars, and special events.
Manage the end-to-end logistics of the in-person and virtual customer activities.
Technical support for the CWC team including meeting rooms, demo spaces, products, webinars, and on-line activities.
Maintain computer, A/V, and IT support infrastructure to deliver customer activities.
Maintain a working relationship with HP IT to leverage their support for network infrastructure, hardware, and software.
Maintain operational readiness of the physical meeting/demo spaces, physical and virtual demo products, and virtual
collaboration platforms.
Learn and maintain a current knowledge of HP products and strategy
Use a CRM system to manage work and provide periodic activity reports.
Education and Experience Required:
Bachelor’s degree in related field
Technical skills to demonstrate technology to customers/partners
Enjoy customer interaction; ability to lead customer-facing demonstrations and/or presentations with confidence and credibility.
Strong interpersonal skills; ability to work as part of a team.
Ability to interface effectively with all levels of management and functional disciplines.
Advanced technical knowledge and experience with virtual platforms a plus.
Proven experience in audiovisual setup, troubleshooting, and technical support.
In-depth knowledge of audiovisual equipment, including displays, projectors, sound systems, microphones, and video conferencing systems.
Familiarity with video conferencing software, presentation tools, and connectivity options.
Project or Program Management experience, particularly within an executive briefing program, is a plus
Job -
Marketing Schedule -
Full time Shift -
No shift premium (United States of America) Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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Technical Customer Experience Lead jobs in Washington, DC, United States
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