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Lansing Building Products
Jacksonville, FL, United States
Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. A certified Great Place To Work, Lansing has nearly 2,000 asso
Job Source: Lansing Building ProductsWilsonart
Jacksonville, FL, United States
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Job Source: WilsonartDoorDash Essentials + Kitchens
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About the Team DashMart is a store made possible by DoorDash. Customers order their convenience items in the DoorDash app, and our Warehouse Associates pick and pack those orders in a real, brick-and-mortar convenience store. DashMart stocks everything from convenience store and grocery store essentials to specialty, artisanal food items. We part
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Job Source: Criterion Executive SearchNuts.com
Jacksonville, FL, United States
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Job Source: Nuts.comJohnson Controls
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Build your best future with the Johnson Controls Team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries
Job Source: Johnson ControlsJohnson Controls International
Jacksonville, FL, United States
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Job Source: Johnson Controls InternationalOnPoint Community Credit Union
Jacksonville, FL, United States
Acra Lending is hiring for Account Executives in Jacksonville, FL! This position is responsible for developing a plan for bringing mortgage brokers onboard, maintaining anactive sales pipeline, and complete documentation for all broker and loan approvals. Responsibilities: • Become a subject matter expert, knowledgeable in all Acra Lending prod
Job Source: OnPoint Community Credit UnionJacksonville, FL, United States
We are ShipHero(shiphero.com). We are a cloud-built platform entrusted by hundreds of e-commerce companies, large and small, helping manage inventory, and ship orders to customers. Many of our customers sell on Shopify and/or Amazon. We're driven to help our customers grow their businesses, by providing a platform that solves complex problems while engineered to be reliable and fast. We are obsessed with building great technology that is beautiful and easy to use. Our culture also reflects our ethos and belief that by bringing passionate, talented, and great people together - we can all do great things.
Warehouse Account Managers (WAM) are responsible for providing the first line of support, in an accurate, amenable way to our FaaS clients.
This is a key role in helping our customers achieve their business objectives by triaging tickets that involve hands-on troubleshooting at the physical warehouse.
Supervisory Responsibilities: None
Essential Functions/Responsibilities of the Position:
Handles inquiries from users on a variety of software and technical issues.
Maximum 1hr First Response Time (FRT)
Build rapport and trust with clients
Triaging tickets in the minimum number of touches possible
Providing all necessary information to the client to address their ticket, solve any issues experienced, and provide long-term solutions
Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices
Work closely with packing leads at the warehouse to triage trouble totes when processing client orders in the Shiphero system
Work closely with receiving leads at the warehouse to triage non-compliant shipping plans
Partner with Warehouse Special Projects team and Special Projects Coordinators on Special Request updates
WAM will request a progress update from the warehouse and provide an EOD update on all outstanding projects to the Special Project Coordinator & Manager
For completed outbound shipments (freight or small parcel) the Warehouse WAM will work with the warehouse to confirm shipments have been picked up by EOD and update Monday, so the Special Project Coordinator is kept informed of the status
Other duties as assigned.
Position Qualifications:
EDUCATION : High School Degree or equivalent required
AAS Degree Preferred
EXPERIENCE : At least two years of work-related experience with warehouse management system understanding.
3-4 years' experience in warehousing understanding inventory control, the pick/pack flow of outbound orders.
SKILLS : Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
Thorough understanding of technology commonly used by clients and employees.
Ability to explain technical problems to nontechnical employees and clients.
Benefits Paid Time Off
Holiday Pay
Life Insurance
Medical, Dental, Vision
Bring your own equipment incentive
Ship Hero is committed to a diverse and inclusive workplace. ShipHero is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.
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Warehouse Account Manager - Jacksonville jobs in Jacksonville, FL, United States
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