Sales Support Specialist
San Francisco
Job Description Job Description A Sales Support Specialist for Walker Zanger is a performance-driven individual who is looking to grow in sales experience. These specialists will support Walker Zanger’s Outside and Architectural Sales Account Executives with customer coordination, administrative organization, and processing of orders, payments, and inventory. This role is key in helping the Sales Account Executives focus on their clients and will work hand in hand with both the sales team and clients.
We offer a welcoming and creative company culture, a collaborative working environment, and full benefits. This role has great potential to grow into an Architectural or Outside Sales Account Executive, so it would be ideal for someone getting their foot in the door selling high-end, luxury products!
Scope of role:
Supports sales team in receiving, processing, and tracking purchase orders, sales orders, and invoices. Serves as liaison with billing and customer accounts
Offers excellent service to clients in the showroom
Follows up with clients after their preliminary visit to gather info for the Customer Info Form, schedule future visits, and gather feedback for customer experience
Answers phones and greets clients as they enter the showroom, enters client info in the system, and maintains visitor log
Coordinates bids, projects, and shipments. Places price quotes and orders
Maintains order files by mailing sample and catalog requests
Assists with showroom checklists
Cashier duties, such as processing payments, and applying payments to open orders following assigned procedures. Sends open invoices to clients. Performs register counts daily
Responsible for printing pick tickets for sales orders that meet certain conditions
Notifies Sales and Warehouse if orders are changed or canceled
Ability to work Saturdays on a rotating shift to support the Sales Team
Other duties as assigned
Set yourself apart:
You’ll be extremely organized and have excellent client service skills
You’re detail-oriented, can work independently or with a team, and possess great problem-solving skills
You have excellent verbal and written communication qualities
You’re able to work on multiple projects at the same time
You’re able to navigate systems and tools (Outlook, Excel, Word, etc.)
About us and what we offer
Walker Zanger is a nationwide luxury Tile and Stone Retailer and Distributor, founded in 1952. We are the industry leader in innovative tile and stone products and offer the most comprehensive selection in the industry. We offer medical, dental, vision, 401k, and paid time off.
Ethical business practices are central to our continued success, growth, and profitability. We encourage diversity, creativity, and satisfaction for employees, clients, and vendors.