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DoorDash USA
Chicago, IL, United States
About the Team DoorDash’s Trust and Safety team is seeking an experienced program manager to oversee our work in the identity space. Trust and Safety is focused on proactively mitigating safety risks on the DoorDash platform while also responding to safety incidents quickly, effectively, and empathetically to ensure our consumers, dashers, and merc
Job Source: DoorDash USADoorDash
Chicago, IL, United States
About the Team DoorDash's Trust and Safety team is seeking an experienced program manager to oversee our work in the identity space. Trust and Safety is focused on proactively mitigating safety risks on the DoorDash platform while also responding to safety incidents quickly, effectively, and empathetically to ensure our consumers, dashers, and mer
Job Source: DoorDashInstawork
Chicago, IL, United States
At Instawork, we're driven by our vision to create economic opportunity for local businesses and skilled hourly professionals in communities around the world. With a growing number of hub cities across the world in the U.S., Canada, India, and beyond, we're looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace.
Job Source: InstaworkInstawork
Chicago, IL, United States
As a Trust & Safety Specialist, you will be responsible for ensuring the safety of our platform through effective investigation, communication, and enforcement for violations of Instawork’s terms of service and Community Guidelines. You will help identify scalable ways of enforcing Instawork’s policies through existing tools and processes, while al
Job Source: InstaworkInstawork
Chicago, IL, United States
At Instawork, we're driven by our vision to create economic opportunity for local businesses and skilled hourly professionals in communities around the world. With a growing number of hub cities across the world in the U.S., Canada, India, and beyond, we're looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace.
Job Source: InstaworkOld Second National Bank
Lombard, IL, United States
Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second w
Job Source: Old Second National Bankfairlife
Chicago, IL, United States
job purpose : The Director of Safety is the primary leadership position and the face of safety at fairlife. This person must engage, motivate, influence, and align the organization at all levels to implement a strategy to drive compliance and build a culture committed to preventing all injuries. This scope extends from Farm to Shelf. This person
Job Source: fairlifeCoca-cola Company
Chicago, IL, United States
Engineering Chicago, Illinois, United States Full-time fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers. With nearly $2B in annual retail sales, fairlife’s portfolio of delicious, lactose-free, real dairy products includes: fairlife ultra-filtered milk ; Core Pow
Job Source: Coca-cola Company, IL, United States
Kickstarter is seeking an experienced and strategic leader to join our team as Senior Director, Trust & Safety.
This role will lead our Trust & Safety team and be responsible for promoting trust on the Kickstarter platform, driving our strategy and execution of our fraud, risk and user compliance functions. The ideal candidate is someone who can build on Kickstarter’s established and trusted practices to proactively develop innovative and impactful policies and rules to safeguard our platform and ensure a secure and trustworthy and quality experience for our community.
This role reports to our Chief Legal Officer and will work closely with other business leaders to ensure a best in class customer experience.
The salary range for this role in the United States is $175,000 - $200,000.
In This Role, You Will:
Lead and oversee a team of dedicated analysts and managers responsible for investigating, detecting and preventing fraud, reducing fulfillment failure, and guarding against user abuse and behavior.
Develop and implement policies, practices, guidelines and rules governing the use of the platform and the projects we host.
Own the strategic vision and tactical day-to-day operations of the T&S team, including defining goals and performance metrics for team and function success.
Foster healthy collaborations and cross-functional partnerships with other teams whose objectives and work intersect with T&S, including Payments, Product, Legal, Customer Support, and Creator and Backer Success.
Work with your team to continuously monitor, analyze, and assess potential risks and trends, implementing appropriate mechanisms to mitigate risks when appropriate and find ways to enhance efficiency within the related processes
Establish and foster effective relationships with external partners, including our creators and backers, payment payment processors, law enforcement agencies, and industry associations.
Collaborate closely with stakeholders, including providing regular reports and updates to executive leadership and other teams and groups, such as the Creator Advisory Council, on fraud trends, patterns, prospective policies, and business impact.
Stay up-to-date and educate your team on industry trends, tools, and techniques related to fraud prevention and detection and matters impacting the integrity of Kickstarter, ensuring compliance with relevant regulations and standards.
Take a proactive approach in understanding and problem solving T&S processes and practices that impact our business and the experience of our employees, creators and backers.
Support the T&S team in crafting messaging and approaches that promote the best possible experience for our creators and backers.
Build, develop and retain a high performing team through mentorship, feedback and career developing, and by being aware of and championing the health and welfare of analysts handling challenging subject matter and difficult behavior by users.
Model and insist on inclusively and the fostering of a safe environment for your team.
Engage in people management related tasks in support of Kickstarter's policies and processes.
About You
You have 10+ years of experience in content moderation, trust & safety, risk, fraud, abuse or a similar field, preferably at a marketplace, e-commerce, or social media company.
Preference for expertise in risk factors related to product manufacturing, product fulfillment, and product (mis)representation.
You have strong leadership and people management skills, including managing other people managers. This includes experience in coaching, mentoring, and developing high-performing teams, as well as engaging with executive leadership on top level company initiatives.
You have experience building work streams and processes, including those that involve technical tools and solutions.
You have proven experience in leading a team responsible for investigating and preventing fraudulent activities.
You have familiarity with relevant regulations and industry standards related to fraud prevention and detection.
You have strong analytical and problem-solving skills, with the ability to make data-driven decisions.
You have excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, external partners, and regulatory bodies.
You have a demonstrated ability to adapt to a fast-paced, high-growth environment, effectively managing multiple priorities and stakeholders.
You have exceptional attention to detail, organizational skills, and a commitment to quality.
You consistently demonstrate a willingness to dive deep to understand the internal workings of the team you will lead, and lend a hand when necessary.
You have comfortable viewing extreme subject matter, maintaining neutrality
You’re never satisfied with the status quo, always looking to continuously innovate and re-examine established processes.
You have experience with Stripe, Zendesk (JIRA a plus).
You have a passion for Kickstarter’s mission and community.
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Email Alert for Senior Director, Trust & Safety jobs in , IL, United States
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