Senior Systems Administrator

Boston, MA, United States

Job Summary:

We are seeking an experienced and knowledgeable Senior Systems Administrator to join our information technology and security team to utilize the latest technology to support and optimize services to our business and end users. The Senior Systems Administrator will provide technical leadership across organizational critical infrastructure platforms and network systems to ensure reliable and secure provision of services. The role works across several areas of the business and supports both internal business and customer platforms. The Senior Systems Administrator will also improve and enhance our existing processes, contribute to group discussions, and devise creative ideas for solving problems. The Systems Administrator should be familiar with the latest concepts and technologies of the field and should have in-depth knowledge of infrastructure, networking, and hardware.

The System Administration Team will work together as part of a cross-functional team, undertaking the following high-level responsibilities professionally.

Job Description:

Core Responsibilities

Strategy & Planning

Alert management to emerging risks, incidents, and issues in infrastructure and network systems including data centers and cloud environments

Formulate and update standard operating procedures (SOP) protocols and documentations

Perform and manage consistent and planned system governance and audits

Assist with and contribute to overall IT and cloud strategy

Acquisition & Deployment Participate in and administer the selection and acquisition of tools, technologies, and strategies

Operational Management Support design, implementation, configuration, migration, and management of several platforms including servers and storage, virtualization, cloud platforms, servers (Windows, Linux), databases, R&D systems, Backup and DR, and security platforms

Oversee all enterprise network infrastructure, including all WAN, LAN, wireless, Cloud, and data center networking

Maintain network and systems security controls, including encryption and authentication standards, access controls, anti-malware services, and updating critical services and equipment with recent and secure versions of software

Manage Microsoft and VMWare based virtualization infrastructure, including management of compute / storage / networking resources, high availability configurations such as fail-over, clustering, and server provisioning

Manage physical data center and cloud resources, including servers, chassis, load balancers, cabling, and network equipment including recommendations for new or enhanced systems, services, and technologies throughout the company

Maintain other critical infrastructure services, including active directory services, DNS, file services, and backups

Maintain corporate communications infrastructure for services such as email, telephony and video conferencing, servers and associated hardware, applications, services, and settings

Implement, manage, and perform disaster recovery (DR), back-up, and DR rehearsals

Provide analysis and root cause resolution of network and system infrastructure problems and outages

Work with IT Service Desk Technicians to ensure timely and proper resolution of service desk incidents / problems that require escalation, and provide technical expertise to other IT staff

Manage system patch management processes, imaging, scripting, and inventory control

Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches

Participate in service desk Incident/Service processes; prioritize, categorize, and respond to service desk tickets and/or escalate as appropriate

Update computer configurations to meet IT security requirements (such as system patches, configuration management, antivirus client installation and configuration, central log management, etc.)

Increase automation of proactive monitoring and daily tasks

Ensure suitable monitoring and alerting platforms are in place to prevent system interruption, data loss or compromise

What You Bring to the Role

Education BA/BS in Computer Science, Computer Information Systems, Management Information Systems, or related field

Relevant certifications such as MCSE, CISSP, CCNA, CCNP are preferred

Knowledge 7+ years demonstrable experience in a System Administration role across complex enterprise architectures supporting hardware, virtualization, networking, and cloud

3+ years' experience with cloud platforms including Azure

Experience in Intune and software packaging

Demonstrated expertise of firewall, switches such as Cisco and Cisco Meraki Networking technologies

Demonstrated expertise of TCP / IP communications protocols and subnetting

Experience maintaining enterprise grade SAN and NAS (NFS / CIFS / ISCSI) storage technologies

Expertise and experience administering Office 365, Azure, Meraki / Cisco, Ubuntu / Linux, and backups

Experience maintaining enterprise grade SAN and NAS (NFS / CIFS / ISCSI) storage technologies

Extensive knowledge of VMware vSphere & vCenter Products

Working technical knowledge of Windows Server 2008 and higher

Hands-on infrastructure hardware troubleshooting experience

Experience with servers and Storage Area Networks technology

Experience with Monitoring Systems, Powershell, Backup Solutions, MDM Solutions

Extensive application support experience with Microsoft SQL Server

Understanding of database architectures and related infrastructure design to optimize performance and reliability

Experience with migration of on-premises platforms to public cloud infrastructure

Track record of successful complex infrastructure project delivery

Skills and Abilities Strong critical thinking and analytical skills

Ability to manage simultaneous projects and respond to change effectively; ability to effectively prioritize and execute tasks in a high-pressure environment

Highly self-motivated and solutions-driven with a focus on delivering the right outcomes for the business

Ability to conduct research into a wide range of computing issues as required

Effective written and oral communication skills and interpersonal skills in dealings with team members and other stakeholders

An attention to detail and an aptitude to learn

Ability to participate in a team-oriented, collaborative environment with a mature and professional approach to work; ability to instill a high level of confidence with others

Excellent troubleshooting and problem-solving skills within a multi-faceted environment

A cooperative approach to "go the extra mile" to achieve results

Ability to observe WH&S requirements associated with electrical equipment, datacenter environments, and server equipment handling

Ability to absorb and retain information quickly

Exceptional customer service orientation

Preferred Qualifications Knowledge of Linux operating system is an asset

VMWare Certification a plus, not required

Work Environment

We are a hybrid-remote workplace combining in-office and remote work to varying degrees based on role requirements and employee location. This position may involve occasional travel within North America.

This position requires the ability to participate in an on-call roster rotation and flexibility regarding varied work hours required to address outage and maintenance windows.

Worker Type:

Regular

Number of Openings Available:

1