Senior Manager, Field Operations, US - West

San Francisco, CA, United States

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Stays Supply team plays a critical role in ensuring Airbnb secures a diverse and high-quality supply of stays listings. Efforts are aimed at meeting the expectations of guests by ensuring a wide offering of high-quality listings at compelling values are available for every search. Additionally, the Stays Supply team serves the needs of their global hosts by supporting more efficient planning and execution of growth strategies in a way that resonates with Airbnb’s communities.

The Difference You Will Make

In this position you will lead a team of market managers and be responsible for the end-to-end strategy for supply acquisition, host quality, account management and listing optimization in the assigned markets. This role will cover the West Territory.

A Typical Day

Lead a team of Market Managers responsible for maximizing partner relationships with Airbnb Homes Hosts and achieving KPIs and business performance goals. Guide Market Managers on territory and local strategies for supply optimization and acquisition.

Autonomously set priorities, develop supply strategy plans and assign resources for areas managed.

Be accountable for the business performance of the assigned territory, including meeting revenue goals and supply acquisition targets, optimizing existing supply to meet the demands of the customer, and improving supply business KPIs. Measure partner engagement and performance.

Anticipate barriers, market shifts and trends, and lead proactive solution development; apply critical thinking to recommend standards and operating strategies that mitigate risk and propel growth given resource requirements.

Build an internal network to support the achievement of strong business outcomes.

Drive multi-year, cross-functional business initiatives.

Utilize scalable and attributable methods to achieve objectives and key results in the territory.

Collaborate with counterparts in other offices globally to share insights and work on global and cross-functional initiatives.

Coach team members to maximize their potential in their current role and develop them for future positions within the organization.

Your Expertise

12+ years of relevant global field operations, or similar, experience with at least 5+ years in a management role managing teams

A bold and compassionate leader with a proven ability to grow, develop and scale high performing teams

Exceptional ability to organize, lead and meticulously execute on large-scale projects with company-wide impact

Operates with a growth mindset and has a very strong bias for action

Interprets internal or external business issues and recommends best practices for the larger team and a strategic portfolio across distinct and varying market stages

Ability to influence product, policy, and other cross functional stakeholders to attain new revenue streams for direct team or region

Navigates and overcomes organizational barriers by establishing trust, influencing decision-making, and bringing together diverse perspectives to drive alignment and progress

Comfortable and skilled at regularly interfacing with, influencing and being a thought partner to senior management (Director, Regional Director and VP)

Expertise in achieving strong results managing through others

Ability to successfully and confidently performance-manage team members

Knows how to create a positive and driven team culture

Considered an expert in the assigned territory

Utilizes knowledge of key business drivers and the factors that maximize performance of areas managed

Executes flawlessly and autonomously

Previous relevant experience in growing supply, working with Community groups and/or understanding a locally regulated marketplace.

Your Location:

Due to the nature of this position, the successful applicant will need to be based in San Francisco, California to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$192,000—$240,000 USD

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