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Customer Service & Retention

West Sacramento, CA, United States

JOB SUMMARY:

fieldTRUE is a family-owned farm box service revolutionizing the food system on the West Coast. Through our Farm Fresh to You and Full Circle offerings we deliver organic fruits and vegetables and artisan grocery items from local farm fields and producers to customers' doorsteps. Our members support sustainable agriculture and provide stability for the farms and small businesses that keep our local economy strong. Do you enjoy conversation and want to help customers connect with a unique product and service? Are you passionate about organic food, healthy cooking and lifestyles and the farm to fork movement? If so, we can provide you with a unique opportunity to earn income while sharing your vision through our Customer Reactivation & Retention Representative position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reach out to former and current customers via phone, email and chat to set up their deliveries of fresh organic produce and artisan grocery

Educate customers about the service and how to use our website and app

Achieve monthly quotas and ensure high levels of customer satisfaction

Make outbound calls to close outside sales and social media leads

Communicate through phone, chats and emails professionally and in accordance with the company policies and brand guidelines

Maintain a calm, pleasant demeanor and work effectively with others

Receive and correctly process orders to initiate, discontinue, reactivate, or change service

Full-time, predictable attendance in our West Sacramento office is required

Other duties as assigned

REQUIREMENTS: Experience interacting directly with customers or members of the public in a helpful manner

Must be comfortable working with a team in a sales and customer service environment

Intelligence, character, integrity, coachability and willingness to learn and accept feedback

Empathy, written and verbal communication skills, accuracy and thoroughness

Solid computer skills and familiarity with MS Office, Outlook, database systems

High school diploma or equivalent

ADDITIONAL QUALIFICATIONS: Experience in Food and Agriculture, Health, Wellness, or Nutrition

Passion for gardening and cooking, the environment, sustainability, the farm-to-fork movement

Bilingual - Spanish and English

WE OFFER:

Full-time positions with guaranteed hours. Mission-oriented and meaningful employment. Benefits: 401K with company match; Medical, vision and dental insurance; Life insurance; HSA and FSA accounts. 40% employee discount on your farm box subscription. Base pay plus commission.

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Customer Service & Retention jobs in West Sacramento, CA, United States

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