Account Manager

The Account Manager will be tasked withmaintainingcustomer records, ensuring client satisfaction, and promoting new business. Youare responsible foraccount payment management, issue resolution, andassistancein service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.

RESPONSIBILITIES Develop andmaintainstrong relationships with clients, understanding their unique requirements and ensuring their satisfaction

Collaborate with clients toidentifyopportunities for service enhancements and provide solutions to meet their goals

Coordinate with internal departments to ensure thetimelyand effective delivery of services to clients

Monitor client accounts, track performance metrics, and analyze data toidentifytrends and areas for improvement

Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations

Resolve client inquiries, concerns, and issues promptly and professionally

Collaborate with the sales team toidentifyupsell and cross-sell opportunities within existing client accounts

Ensuring each position is covered and all requirements of the contract are met

Assistingwith tip reporting (if applicable), call out logs, records, passenger logs, electronic passengerassistby staff on shift or any required forms

Ensuring all incoming staff members have on-the-job training

Communicating with airlines and other customers to provide exceptional customer service

Ensure staff is meeting safety standards

Counseling, Coaching and Participating in Disciplinary Actions

Demonstrate regular, predictable attendance at job location

Collaborate with the sales team toidentifyupsell and cross-sell opportunities within existing client accounts

Perform anyadditionalduties as assigned by management

QUALIFICATIONS 18 years of age or older

Eligible to work in the United States

Must have a valid state-issued driver’s license with an acceptable driving record

Communicate effectively in English (reading, writing, speaking)

Bilingual in English/Spanish a plus

2 Years of Customer Management or Sales Experience

Knowledge of the Aviation Industry

Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook

Ability to access and interpret information in print and electronically, including theuseofelectronic devices includingIPads/Tablets, Computers, and Mobile Devices

Effectively communicate with colleagues and clients, both in-person and through electronic means

Pass a background check and drug screen

Eligibility toacquireneeded credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights,weekendsand holidays

Must be flexible to work extended hours on occasion to support our field operations

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities toperformthe essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONSMAY INCLUDE: Ability tolift upto 25 pounds

Position isgenerally sedentary, sitting forlong periodsof time

Be able to hear and respond to the spoken voice and to audible alarms

Tasks may involve repetitive motions of the arms, wrists,handsand/or fingers

Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what thecompany reasonablyexpects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlightAviation Services, Inc.is proudto be anequal-opportunityemployer. All applicants and employees are considered and evaluated for positions atPrimeFlightAviation Service, Inc.without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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