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Apiture
Austin, TX, United States
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit un
Job Source: Apitureworkday
Austin, TX, United States
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting
Job Source: workdaySADA
Austin, TX, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADAIron Mountain Inc
Austin, TX, United States
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustain
Job Source: Iron Mountain IncElectroNeek
Austin, TX, United States
We are ElectroNeek ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various
Job Source: ElectroNeekKuraray America, Inc.
Austin, TX, United States
ClearDATA is seeking a Customer Success Manager who has a passion for helping Healthcare customers stay secure and complaint in the public cloud. The Customer Success Manager (CSM) acts as a customer advocate within the organization and helps streamline the customer experience. CSMs oversee customer retention, help expand the customer relationsh
Job Source: Kuraray America, Inc.Planview Incorporated
Austin, TX, United States
Company Overview Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We pro
Job Source: Planview IncorporatedHP
Austin, TX, United States
Job Summary This role is responsible for strategic managements of important client relationships, focusing on renewals, profitability, and growth. The role addresses challenges using industry expertise and mentors junior employees. The role demonstrates advanced skills in analytics, consulting, and strategy planning. Responsibilities Creates and
Job Source: HPAustin, TX, United States
The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. (We're looking for various roles and based on your experience and skill set you will be be brought in at the appropriate level as either an Associate CSM, CSM or Sr. CSM.)
Your Responsibilities will include...
Serving as the main point of contact and build relationships with our districts through the various life cycle milestones (onboarding, nurturing and renewal/expansion)
Onboarding new customers by leading the project kickoff, scheduling and delivering training and working with internal and explain teams to facilitate data integrations & platform setup and configuration
Continue to manage the customer through onboarding and to the nurturing stage by conducting regular check-ins, manage multi-layer stakeholders, providing ongoing support, monitoring usage and sharing best practices to drive adoption.
Renewing the customer will be the outcome of this work as you will close the renewal while also looking for expansion opportunities by providing additional solutions to solve the customer's needs.
Through out the year you will ensure SchooLinks continues to deliver value for staff and student users.
Remaining flexible to customer needs with continuously updating configurations within the platform.
Provide customer feedback to our Product Team, collected during the various customer engagements.
Continuously define, document problems and challenges faced by our districts.
Keep account records and notes updated in a CRM such as SalesForce, Catalyst or other CS tools.
2+ years experience in implementation and customer success for SaaS company (ideally K12 experience)
Experience working in a remote environment
Strong interpersonal skills.
Project management skills (understand task dependencies/sequence and manage of tasks)
Positive attitude - you can stay optimistic in high stress situations
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
Ability to close renewal and expansion agreements with districts
Travel - based on customer needs with meetings and trainings some travel will be required. Additionally company off-sites
100% health care coverage
401K with matching
Dental & Vision
Parental Leave
Subsidized gym membership
Annual team offsite
Unlimited snacks, coffee, tea (in-house only)
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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Customer Success Manager jobs in Austin, TX, United States
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