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Availity
Jacksonville, FL, United States
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just anoth
Job Source: AvailityHD Supply
Jacksonville
**Job Summary** Answers customer phone calls and e-mails related to product installation, troubleshooting, repairs, recommendations, specifications, and warranty procedures. Analyzes product problems, researches product information, and makes appropriate recommendations for problem resolution. Ensures customers are aware of relevant regulations/res
Job Source: HD SupplyKavaliro
Jacksonville, FL, United States
Kavaliro has partnered with a technology organization seeking a Technical Support Analyst in Jacksonville, Florida. Technical Support Analyst I Job Summary: The Technical Support Analyst focuses primarily on managing our customers with both voice calls, incoming and outgoing phone contact, e-mail, and web-based chat. We strive to serve our custom
Job Source: KavaliroCanonical - Jobs
Jacksonville
Job Description Job Description Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners
Job Source: Canonical - JobsCanonical
Jacksonville, FL, United States
Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our cus
Job Source: CanonicalASM Global
Jacksonville, FL, United States
POSITION: IT Support Specialist / Technologies 1 DEPARTMENT: Information Technology REPORTS TO: Technology Services Manager FLSA STATUS: Full-time/Hourly/Non-exempt Summary ASM, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the IT Support Specialist for ASM Jacksonville. Responsible for
Job Source: ASM GlobaliVenture Solutions
Jacksonville
Job Description Job Description Description In this role you will and support, install, maintain, and support desktops (Mac and Windows), local networks, tablets and smartphones and common desktop applications. As an IT Systems Administrator, you will also install new PCs, migrate data, resolve issues escalated from the help desk, and resolve net
Job Source: iVenture SolutionsAdvantage Design Group
Jacksonville, FL, United States
Are you tech-savvy and want to help and train professionals on the latest software platform? Advantage Design Group seeks a Client Success Support Specialist who loves working with people and technology and developing their craft! Our ideal candidate also has strong customer service skills, experience with technology, and strong support and traini
Job Source: Advantage Design GroupJacksonville, FL, United States
Job Summary
Answers customer phone calls and e-mails related to product installation, troubleshooting, repairs, recommendations, specifications, and warranty procedures. Analyzes product problems, researches product information, and makes appropriate recommendations for problem resolution. Ensures customers are aware of relevant regulations/restrictions within assigned industry.
Major Tasks, Responsibilities, and Key Accountabilities
Reviews cases from customers, sales, and customer service to investigate product issues. Analyzes product problems and recommends solutions. Conducts appropriate research on product issues, including reviewing technical and online resources.
Partners with Sales, Customer Service, and Product Management teams to create solutions for customers with sourcing, operational, and/or application issues.
Uses product knowledge to provide instruction and education to customers regarding the product and application usage.
Stays informed on relevant regulations and restrictions to ensure safety and compliance with customer orders.
Answers internal and external phone calls and e-mails related to product questions. Collaborates with peers to review large quote requests that require additional input.
Assists customers with finding products in the catalog, sourcing products, placing orders, providing quotes, verbally assisting in the proper installation of products, and keeping customers informed of warranty procedures and information. Compares and contrasts products for a customer and recommends the appropriate product based on customer needs. Follows up with customers when necessary.
Trains and educates staff.
Nature and Scope
Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
None.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.
Education and Experience
HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.
Email Alert for Technical Support Specialist jobs in Jacksonville, FL, United States
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