Technical Business Systems Analyst

Berkeley Heights, NJ, United States

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Business Systems Analyst

What does a successful Technical Business Systems Analyst do at Fiserv?

As an integral part of our dynamic and innovative team, you will collaborate with cross-functional teams, including product managers, developers, and quality assurance, to gather and analyze business requirements, translate them into technical specifications, and ensure successful delivery of software solutions. Your expertise in understanding business processes and technical systems will help drive operational efficiency and create exceptional customer experiences.

What you will do:

Collaborate with stakeholders to gather and document business requirements and work with product teams, developers, and architects to ensure seamless integration

Provide technical support and guidance to stakeholders, addressing inquiries, troubleshooting issues, and ensuring smooth system operations

Produce Jira documentation in support of applications including information around relevant data, analytics, and core operational and technical processes

Ensure that payment systems comply with industry standards, regulatory mandates, and security best practices

Continuously update and refine business requirements, user stories, and acceptance criteria based on feedback and changing business needs

Initial troubleshooting of QA and CERT incidents during the testing phase

Support deployments and perform validations during the deployment phase

Foster effective communication and collaboration within the team, serving as a liaison between business and technical teams to ensure successful project execution

What you will need to have:

5+ years of experience in business analysis within a technical environment

5+ years of experience in gathering and documenting business requirements, conducting system analysis, and proposing technical solutions

5+ years of experience following Agile methodology using tools such as Jira or Confluence

Experience working with payment processing systems involving online transaction processing and payment network protocols such as ISO 8583, EMV, and PCI-DSS

Bachelor's degree in computer science, information systems, or a related field or an equivalent combination of education, work, and/or military experience

What would be great to have:

Experience working with payment acquirers, gateways, processors and related ecosystems

Experience working with credit and debit payment schemes and networks

Experience with SQL

Certifications in business analysis, such as a CBAP or PMI-PBA

Important info about this role:

We’re better together! This role is fully on-site.

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

Perks at work:

We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.

Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.

Advance your career with training, development, certification, and internal mobility opportunities.

Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.