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MELA Group
Carson, CA, United States
Mela Group is currently seeking a highly motivated individual to join our team as an innovative Customer Support Associate. Our ideal candidate is a self-driven individual who is confident in communicating and proposing new ideas to aid in the institution of new customer-centric campaigns. We combine divergent skill sets and services to create inte
Job Source: MELA GroupGoSite, Inc.
, CA, United States
**Who we are at GoSite** Here at GoSite, we are dedicated to a people-centric culture and an invaluable employee experience. We understand a business is not possible without the continued success and engagement of every individual. It is an honor to be awarded and recognized for this work and we are dedicated to upholding these principles. At GoSit
Job Source: GoSite, Inc.Mela Group
Cerritos, CA, United States
Mela Group is currently seeking a highly motivated individual to join our team as an innovative Customer Support Associate. Our ideal candidate is a self-driven individual who is confident in communicating and proposing new ideas to aid in the institution of new customer-centric campaigns. We combine divergent skill sets and services to create int
Job Source: Mela GroupCloset Factory
Los Angeles, CA, United States
We here at Closet Factory are seeking a hardworking and dedicated Customer Support Specialist to join our team.You will be part of the team that will be the first point of contact with all potential clients inquiring about their home improvement project. You will promptly address the client's concerns and inquiries, all the while maintaining a prof
Job Source: Closet FactoryAt Home Stores LLC
Pasadena, CA, United States
Job Identification 16965 Locations Posting Date 08/09/2023, 09:50 PM Job Schedule Job Description $15.50-$19.50/hour The Customer Support Associate provides customers with a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to completing other tasks as assigned by store manageme
Job Source: At Home Stores LLCarketa
Los Angeles, CA, United States
[Full Time] Customer Support Associate at arketa (United States) | BEAMSTART Jobs Customer Support Associate arketa United States Date Posted 18 Aug, 2023 Work Location Los Angeles, CA, United States Salary Offered $45000 — $50000 yearly Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options No Vacancies 1 available Wha
Job Source: arketaCloset Factory
Los Angeles, CA, United States
We here at Closet Factory are seeking a hardworking and dedicated Customer Support Specialist to join our team. You will be part of the team that will be the first point of contact with all potential clients inquiring about their home improvement project. You will promptly address the client's concerns and inquiries, all the while maintaining a pro
Job Source: Closet FactoryCloset Factory
Los Angeles, CA, United States
Job Description Job Description We here at Closet Factory are seeking a hardworking and dedicated Customer Support Specialist to join our team. You will be part of the team that will be the first point of contact with all potential clients inquiring about their home improvement project. You will promptly address the client's concerns and inquiries
Job Source: Closet FactoryLos Angeles, CA, United States
**Customer Support Associate**
Remote / Customer Experience Care / Full Time **What Haystack Is All About** Haystack is an enterprise SaaS platform on a mission to make big companies feel small. Our thoughtfully designed software helps companies engage their workforce by streamlining internal communications, forging real human connections between employees, and providing a centralized place for any resource your employees may need. Haystack is already powering the employee experience for companies like BuzzFeed, GoPuff, Credit Karma, and Chime. We've raised a seed round of $8M+ from investors like Coatue, Greycroft, and the co-founders of Twitter and Riot Games to drive future product innovation.
Haystack was born by the beach in Los Angeles by talented alumni of Snap, Google & Stanford. We are a fully distributed workforce, with our founding team located in Los Angeles.
**Position:** Customer Support Associate **Reports to:** Director of Customer Experience
**What The Role Is All About** At Haystack we believe exceptional Customer Support is critical to our companys overall success. Customer Support has the power to delight and retain customers, support account expansion, increase our customers sophistication, and enable product adoption. The Customer Support Associate is the backbone of our customer team - this role will do everything from building customer relationships to building in-house content. This is a fantastic opportunity for someone young in their career to get their foot in the door of a customer-focused organization. + Answering support tickets (email, chat, occasionally zoom)Reporting and escalating bugs and product feedback
+ Writing and maintaining Help Desk articles
+ Contributing to product release comms (release notes, change management resources, product training)
+ Contribute to building customer support operations
+ Contribute to product training resources (articles, webinars, training video)
+ Serve as product expert for our internal team and external customer base
**What The Role Requires**
+ **Education:** We believe talented employees come from all backgrounds. No formal education required.
+ **Experience:** 1-3 years of experience working in a customer support/care/experience role - big plus if you have worked on a CS or CX team in a B2B SaaS environment.
+ A passion for making Haystacks customers personally and professionally successfulStrong communication skills, the ability to collaborate cross-functionally - understand how to adjust your approach to different situations and different departments
+ Multi-tasking, prioritization, and general organization is your thing
+ You love learning new products, technologies, and tools
+ You are an excellent teammate who gives ideas to improve processes
+ Strong work ethic and an eagerness to learn - this role will be taking on new tasks on a daily basisExperience working in a customer-facing role
Haystack is looking for intelligence, passion and creativity. We want our employees to serve as our chief product evangelists, and have each days work bring a renewed sense of inspiration. We are solving real world problems with technology and excellent design. Haystack is still small, and early employees will have huge earning potential. Our founding team is dedicated to finding unique ways to give you reasons to love working here. Our current benefits are below, but if you have ideas we want to hear them. Product Commission - We recognize that the entire company plays a part in driving revenue, thats why commission doesnt just go to sales. We compensate our product, design, and engineering teams with a portion of commission when we sign new customers to reward them for building an incredible experience. Unlimited PTO Equity participation Health Insurance Gym Reimbursement Headspace Membership Laptop + Monitor Regular Company Retreats
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Email Alert for Customer Support Associate jobs in Los Angeles, CA, United States
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