Sr. Business Analyst - Salesforce

, , United States

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

Job Purpose/Overview

This role ensures that Salesforce enhancements and projects are properly vetted, documented, supported by data, and prioritized against the needs of the business. The role will also ensure that stakeholders are always informed and technical teams can deliver with increased velocity. To achieve this, the Senior Business Analyst, Commercial Operations will lead a new requirements refinement process and support the business interlock cadence.

Essential Duties and Responsibilities

Act as a liaison between business stakeholders, technical teams, and Salesforce administrators to facilitate effective communication and collaboration.

Conduct thorough analysis and documentation of business processes, workflows, and systems to identify areas for improvement and optimization.

Lead and facilitate workshops and meetings with business leaders to gather requirements, provide updates, and drive user satisfaction.

Translate business requirements into technical specifications, ensuring alignment with Salesforce capabilities and best practices.

Leverage available data to guide the discovery and requirements gathering process.

Collaborate with Salesforce admins and developers to design custom solutions, integrations, and enhancements.

Contribute to the development and maintenance of Salesforce documentation, including system configurations, user guides, and training materials.

Create and manage team reports and dashboards (enhancements / support tickets) to provide meaningful insights to stakeholders and leaders.

Identify and capitalize on improvement opportunities efficiently.

Identify innovative ways to understand the needs of stakeholders and increase satisfaction.

Communicate ideas and viewpoints on assorted opportunities to team and key stakeholders.

Education and Experience

Bachelor’s degree in business, IT, or related field

Certified Salesforce Business Analyst

Certified Salesforce Administrator

Minimum 3 years Salesforce Experience

7-10 years’ experience in Business Analyst and/or project manager roles

Knowledge, Skills and Abilities

Scrum / Agile experience

Business process modeling

Ability to handle multiple projects simultaneously

Superior communication skills

Leadership skills

Problem-solving and analytical skills

Technical understanding

Business operations

Client management

Multitasking

Teamwork

Proficiency with Salesforce Reporting

Proficiency in MS Office (Excel, Powerpoint)

Proficiency in Microsoft Visio or Lucid Chart

Travel

Travel up to 20% of the time.

Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.

The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, database management, email, video conferencing and the Internet. The associate is frequently required to use a calculator, fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.

The Target Pay Range for this position is $88,200 -$110,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

Full-time employees are eligible for the following benefits and more:

Medical, Dental, Vision (multiple plans available)

Basic Life (company paid) & Supplemental Life

Short and Long Term Disability (company paid)

Flexible Spending Accounts/Health Savings Accounts

Paid Parental Leave

401(k) with company match

Paid Time Off & Holidays

Tuition/Continuing Education Reimbursement

Life Assistance Program

Pet Care Discounts

Several other health and wellness benefits

We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers (https://www.antechdiagnostics.com/about/careers/)