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Jacuzzi Group
Goodyear, AZ, United States
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 2 years. Jacuzzi Bath
Job Source: Jacuzzi Grouprealtor.com
Scottsdale, AZ, United States
**Customer Care Representative** at realtor.com Scottsdale, AZ **Our employees can choose what works for them: work in our Scottsdale, AZ office, be fully remote or the best of both worlds! We believe in a flexible working environment to allow employees to perform at their best ensuring a healthy work-life balance. For this position you must curren
Job Source: realtor.comWoodside Homes
Gilbert, AZ, United States
ABOUT WOODSIDE HOMES Since 1977, the Woodside Homes name has been synonymous with integrity, excellence, and design innovation. As one of America's top 30 homebuilders, we are committed to providing the knowledge, experience and processes that encourage our customers to realize their ideal lifestyle. Now, Woodside has found its own place to call ho
Job Source: Woodside HomesEPCOR
Phoenix, AZ, United States
Description Highlights of the job We are hiring full-time Representative, Customer Care I serving our North American Customers. This is a permanent work from home position and candidates must reside in AZ, NM, or TX. EPCOR work area location must be in the employee's primary residence, in a location where business conversations cannot be heard by
Job Source: EPCORAFFILIATED DERMATOLOGY
Phoenix, AZ, United States
Job Details Level Entry Job Location Communications Center - Phoenix, AZ Position Type Full Time Education Level High School Salary Range $17.00 Hourly Travel Percentage None Job Category Admin - Clerical Description About you: You like to build close, lasting relationships. You have been described as reserved or quiet and enjoy consistent
Job Source: AFFILIATED DERMATOLOGYKearfott
Scottsdale, AZ, United States
JOB SUMMARY Monday-Friday 10:30am-7:30pm The goal of the IT Support Team is to provide 24-hour email and phone support coverage, along with onsite support between 6:00 AM and 9:00 PM. Candidate’s primary responsibility is to support Radwell’s end users and ensure smooth day-to-day operations. The Technical Support Analyst (TSA) is responsible to
Job Source: KearfottBrookfield Properties
Scottsdale, AZ, United States
Location Scottsdale - 14648 N. Scottsdale Road, Suite 290 Business As part of Brookfield Asset Management one of the largest alternative asset managers in the world we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings eve
Job Source: Brookfield PropertiesTri Pointe Homes Holdings, Inc.
Scottsdale, AZ, United States
Overview: Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of our great team. Tri Pointe Homes Arizona is looking for an experienced, e
Job Source: Tri Pointe Homes Holdings, Inc.Phoenix, AZ, United States
Job Summary:
Customer Care Representative II (CCRII) strives to provide the absolute best customer experience daily. Responsible for order entry and managing all customer requests about product orders, returns, or general inquiries with a focus on customer satisfaction. .CCRII works in a fast-paced team environment to support Terumos businesses. While working in a high-volume call center, CCRII must always be willing to help drive process improvement to exceed customers expectations. The Customer Service Team has a proven track record for upward movement for high-performing individuals.
Job Details:
1. Partner with the field and inside sales teams to meet and exceed all service expectations by guiding, instructing and training how to manage customer issues to resolution.
2. Participate in project team meetings to provide ideas, methods, or changes to processes to improve customer satisfaction and overall efficiencies.
3. Manage sales orders received by phone, fax, email, and electronic data interchange (EDI).
4. Evaluate and identify opportunities to drive process improvements that positively impact the customers experience.
5. Recognize a customer complaint and forwards it to the appropriate personnel based on TMCs Quality Policies and Procedures.
6. Address and resolve customer service inquiries by identifying the issue, determining the root cause; selecting and explaining the best solution; expediting correction or adjustment; and following up to ensure resolution.
7. Complete the field-based inventory order processing.
8. Verify customer pricing and special process instructions for handling.
9. Process Return Goods Authorizations (RMA) promptly to ensure customer satisfaction.
10. Research and review warehouse shipping discrepancies with customers/sales and advise steps that will be taken to resolve the problem.
11. Work with the Accounts Receivable Team for timely resolution of order discrepancies.
12. Release standing orders in accordance with pre-determined shipping dates.
13. Gain product knowledge by utilizing the Knowledge Tree application.
14. Perform other job-related duties as assigned.
Position Requirements:
Knowledge, Skills, and Abilities (KSAs)
Exceptional customer service and listening skills.
Excellent interpersonal, written, and verbal communication skills.
Good organizational skills and the ability to work effectively as part of a team in a busy customer-driven environment.
Strong analytical abilities to research, extract, summarize, and communicate complex or diverse information preferred.
Attention to detail
Must be proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
Background Experiences
Bachelors Degree required, with a minimum of 1 year of experience in a customer-facing or service environment role; or equivalent combination of experience, education and training. Bachelors Degree preferred.
Email Alert for Customer Care Representative jobs in Phoenix, AZ, United States
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