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CUSTOMER SERVICE REPRESENTATIVE I

San Antonio, TX, United States

SUMMARY : This position will continue the development of our Customer's relationships, and at the same time, maintaining an impeccable work ethic. The qualified candidate processes Company's customer orders in the Company's software and must have strong attention to detail. The candidate will provide exceptional customer service and is capable to make a quick decision with no error. The teammate is responsible for revising existing orders that are in the Company's system.

ESSENTIAL FUNCTIONS: ( Non-Essential Functions are preceded by an *)

Manages customer's phone calls

Processes customer's orders into the Company's system

Invoices customers on a daily basis and/or as needed or assigned

Ensures that data files are organized

Communicates effectively, thoroughly, and courteously with internal and external customers

Communicates via phone, e-mail and any other sources assigned

Ability to contribute to team goals and efforts

Able to work in an office environment with mid-high stress due to deadlines as needed

Follows directions from management

Maintains a clean work area and welcoming office space

Other duties as assigned by manager

Requirements

REQUIRED EDUCATION & EXPERIENCE: Must be 18 years of age or older

High school diploma/GED required

Customer Service experience

One-year general office experience

Excellent verbal and written communication skills

PREFERRED EDUCATION & EXPERIENCE: Associate degree in a business-related field

ADDITIONAL ELIGIBILITY QUALIFICATIONS: Maintaining a positive, empathetic and professional attitude toward customers at all times.

MS, Word, Outlook, and Excel

Attention to detail

Strong organization skills

WORK ENVIRONMENT: Standard office environment

PHYSICAL DEMANDS: Intermittent sitting and standing

Must be available to work occasional nights, holidays and weekends

Ability to lift up to 25 llbs

TRAVEL: N/A

COGNITIVE/SENSORY REQUIREMENTS: Must be available to work occasional nights, holidays and weekends

Ability to observe and identify surroundings

Ability to comprehend and exchange detailed information

Ability to concentrate, recognize, remember, reason, and make decisions

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CUSTOMER SERVICE REPRESENTATIVE I jobs in San Antonio, TX, United States

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