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US Navy
Austin, TX, US
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on boa
Job Source: US NavyGenius Road, LLC
Austin, TX, United States
Helpdesk Support Analyst Contract Length: 12-18 months Location: Austin, TX (Remote - must be local to the Austin area) Our client is looking for a dynamic, energetic Helpdesk Support Analyst who welcomes all tasks with a smile and a positive attitude! The ideal consultant will enjoy the challenge of working on multiple projects with limit
Job Source: Genius Road, LLCOracle
Austin, TX, United States
Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and
Job Source: OracleArena Technical Resources, LLC
Austin
Computer Support Specialist Location: Austin, TX, US Job ID: 15252 Job Description Job Description: Title: Computer Support Specialist Location: Austin, TX Citizenship/Clearance Requirement: US Citizen with an active Secret Clearance required. This position supports a government contract The Computer Support Specialist assesses and troubleshoots co
Job Source: Arena Technical Resources, LLCArena Technical Resources
Austin, TX, United States
Computer Support Specialist Location: Austin, TX, US Job ID: 15252 Job Description Job Description: Title: Computer Support Specialist Location: Austin, TX Citizenship/Clearance Requirement: US Citizen with an active Secret Clearance required. This position supports a government contract The Computer Support Specialist assesses and trouble
Job Source: Arena Technical ResourcesAlliance Transportation Group
Austin, TX, United States
The information technology analyst will be responsible for assisting with diagnosing and resolving hardware and software issues, providing end-user support, management, maintenance and troubleshooting of a corporate network and Windows servers. The ideal person will have good problem-solving, troubleshooting, and analytical skills. A typical day in
Job Source: Alliance Transportation GroupAlliance Transportation Group, LLC
Austin
Job Description Job Description The information technology analyst will be responsible for assisting with diagnosing and resolving hardware and software issues, providing end-user support, management, maintenance and troubleshooting of a corporate network and Windows servers. The ideal person will have good problem-solving, troubleshooting, and a
Job Source: Alliance Transportation Group, LLCThe University of Texas at Austin
Austin, TX, United States
Job Posting Title: Technology Support Assistant, IT Services ---- Hiring Department: Intercollegiate Athletics ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 19 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue Until May 31, 2024 ---- Location: AUSTIN, T
Job Source: The University of Texas at AustinAustin, TX, United States
Position Type:
Leadership/Program Lead/Program Manager
Date Posted:
5/8/2024
Location:
Education Service Center Region 13 - 306
District:
Education Service Center Region 13 - website Title: IT Support Analyst
Reports To: Information Technology Coordinator
Salary: This is a full-time, 12-month position at 232 days with a salary range of $70,739.00 - $79,183.00
Job Summary (Primary Purpose):
Provide advanced end-user technical support to internal staff, with a focus on Windows and MacOS operating systems, Microsoft 365, and other business-critical software applications. This role provides guidance to Helpdesk technicians in the design and delivery of support services.
Education/Certification: Bachelor's degree in computer science, computer information systems, information technology, or a related field.
Experience: Three years managing users, computers, and group policy in an Active Directory domain environment.
Three years deploying and managing Microsoft Office and other business application software on workstations.
Three years with Microsoft 365 administration (Teams, OneDrive, SharePoint).
Three years assisting users and troubleshooting hardware and software issues.
One year of experience with a support ticketing system.
One year of experience with enterprise printing.
Special Knowledge and Skills: Strong customer-service orientation.
Ability to work both autonomously, and as part of a team, with a high degree of initiative.
Excellent analytical and problem-solving skills to troubleshoot and resolve technical issues quickly and effectively.
Advanced understanding and troubleshooting of issues on workstations, tablets, printers, phones, and mobile devices.
Advanced understanding of cybersecurity best practices for users and devices.
Basic understanding of networking protocols such as TCP/IP, SSH, SCP, SFTP, HTTP, SMTP, SSL/TLS, VPN.
Basic troubleshooting of networking issues for Mac and Linux workstations.
Ability to prioritize and meet deadlines.
Ability to work under pressure, particularly during system outages or other emergencies.
Preferred Qualifications: Experience with MDM solutions (such as Intune, SCCM, Jamf) for deployment, configuration, and monitoring of endpoint devices.
Knowledge of Windows and Linux server administration.
Experience managing enterprise, subscription-based, and SaaS licensing.
Experience with Microsoft Exchange Server in Hybrid configuration.
Proficiency in PowerShell scripting.
Major Job Responsibilities/Essential Functions: Serve as a representative of ESC Region 13, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the educational community and with the public.
Provide Tier 1 and Tier 2 technical support for issues related to network connectivity, cybersecurity, VPN access, Windows and MacOS operating systems, as well application support for email, file sharing, printing, telephony, cloud services, and mobile devices.
Participate in team meetings and provide regular updates on the status of support requests and projects.
Provide training to internal staff.
Create and maintain technical documentation.
Evaluate and recommend new device specifications for technology lease program.
Plan and manage all aspects of technology lifecycle management for all staff.
Evaluate and recommend new enterprise software solutions, as well as changes to IT processes and procedures.
Work with external vendors to configure, troubleshoot, or provision user access to remote services as needed.
Perform other duties as assigned.
Supervisory Responsibilities:
This position does not have any supervisory responsibilities.
Working Conditions (Physical/Mental Demands & Environmental Factors): Indoor office environment.
Work remotely as required.
Occasional prolonged or irregular hours to meet organizational needs.
Ability to lift and carry components, such as display monitors, up to forty pounds.
Maintain emotional control.
Follow policies and procedures.
Equipment Used: Computers, peripherals, and general office equipment
Benefits: Generous contribution to medical benefits
Twelve vacation days per year
Ten leave days per year
Four telecommute days per month
Discounted wellness offerings
Form more information browse the Benefits Booklet
The above statements are intended to describe the general purpose and responsibilities assigned to this job and are not intended to represent an exhaustive list of all responsibilities, duties and skills that may be required.
Email Alert for IT Support Analyst jobs in Austin, TX, United States
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