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free-classifieds-usa.com
Austin, TX, United States
****Front Desk Agent - Guest Experience Expert - W Austin (21052906)**** * Price: Check with seller * Published date: June 5, 2021 09:48 * Modified date: June 5, 2021 + 200 Lavaca Street Austin, Texas, United States Advertisement **Live Fully at Marriott International #1 Leader in Hospitality** At **Marriott International**, you have the opportunit
Job Source: free-classifieds-usa.comWestmont Hospitality Group
Austin, TX, United States
We are seeking a Front Desk Agent to join our Team with a starting Wage up to $15.00 per hour! When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be th
Job Source: Westmont Hospitality GroupDinjob
Austin, TX, United States
**Why Youll Love This Job** **Front Desk-hotel Experienced Candidates Preferred.** Position available immediately for a Front Desk Agent with exceptional HOTEL guest service skills. The Front Desk Agent will be responsible for ensuring guests have positive experiences, by greeting them warmly, anticipating their needs, answering questions about the
Job Source: DinjobMarriott International Inc
Austin, TX, United States
Job Description POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their s
Job Source: Marriott International IncSpringHill Suites Austin South
Austin, TX, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: SpringHill Suites Austin SouthPathfinder Hospitality
Austin, TX, United States
Hotel Front Desk Agent Mic check 1-2. Calling all customer service rockstars! We want to talk to you if you love having fun and interacting with guests, have a positive and welcoming demeanor that makes guests feel comfortable and at home. If you are missing a few skills or qualifications, no problem! We value potential and invest in training tho
Job Source: Pathfinder HospitalityPathfinder Hospitality
Pflugerville, TX, United States
Hotel Front Desk Agent Mic check 1-2. Calling all customer service rockstars! We want to talk to you if you love having fun and interacting with guests, have a positive and welcoming demeanor that makes guests feel comfortable and at home. If you are missing a few skills or qualifications, no problem! We value potential and invest in training tho
Job Source: Pathfinder HospitalityStonebridge Companies
Austin, TX, United States
City, State: Austin, Texas Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in a
Job Source: Stonebridge CompaniesAustin, TX, United States
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
Immediately greet guests and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Email Alert for Guest Service Agent - Front Desk jobs in Austin, TX, United States
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