Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Follett School Solutions
Hartford, CT, United States
Position Overview: The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technolo
Job Source: Follett School SolutionsRoomex Limited
Meriden, CT, United States
remember your preferences (such as language); monitor the general performance of our visitors’ experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors; store essential information to allow you to register and/or login to our site; allow you to share any of our websi
Job Source: Roomex LimitedAmphenol RF
, CT, United States
JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next-gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available
Job Source: Amphenol RFFollett Learning
Hartford, CT, United States
Position Overview: The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technolo
Job Source: Follett LearningTrinity College Dublin
Hartford, CT, United States
Job Family Group: Staff Department/Office: Technical Support and Client Services (Luis Forestier) Time Type: Full time Compensation: Please note, starting salaries are based on factors including internal equity, relevant experience, and education. Exemption Status: United States of America (Non-Exempt) Job Description: Provides customer service
Job Source: Trinity College DublinKeystone Human Services
Wethersfield, CT, United States
Key Human Services (Key) is one of 5 subsidiary corporations of Keystone Human Services and is governed by a community-based board of directors. Established in 1989, Key expands Keystone's vision of community-based support programs in the State of Connecticut. Key Human Services has an exciting opportunity for a Technical Field Support Analyst
Job Source: Keystone Human ServicesIberdrola Energie Deutschland GmbH
, CT, United States
Lead Analyst – SAP Support page is loaded Lead Analyst – SAP Support Apply locations United States Of America, Connecticut, Orange time type Full time posted on Posted 2 Days Ago job requisition id R-07144 Lead Analyst – SAP Support, Avangrid Service Company, Orange, CT: Develops solutions and configuration cha
Job Source: Iberdrola Energie Deutschland GmbHIberdrola SA
, CT, United States
Lead Analyst – SAP Support page is loaded Lead Analyst – SAP Support Solicitar locations Estados Unidos, Connecticut, Orange time type Jornada Completa posted on Publicado hace 2 días job requisition id R-07144 Lead Analyst – SAP Support, Avangrid Service Company, Orange, CT: Develops solutions and configuratio
Job Source: Iberdrola SAHartford, CT, United States
Medical, Dental, Vision,Open Vacation Plan; Matching 401(k); Co. Paid Life Ins, STD, LTD; Generous Paid Sick & Family Bonding Leave; Tuition & Educational Reimbursements
Want to join an exciting and collaborative company that offers competitive compensation and benefits packages – including an innovative open vacation plan; generous paid sick and family bonding leave; fully vested matching 401k; Company Paid Life Insurance, Short Term & Long Term Disability plans; professional and educational growth opportunities, flexible and casual work environment, and recognition for exceptional performance?
CapSpecialty is seeking a Support Analyst who provides technical support to end users on a variety of IT related issues. The Support Analyst identifies, analyzes, researches, and resolves technical issues related to computer hardware and software, network devices, network security, collaboration tools, and remote computing. Provides one-on-one training and documentation relating to software and hardware usage, policies, procedures, and employee onboarding.
Duties/Responsibilities:
Follow documented procedures, standards, and apply logical analytics to understand, identify, and resolve technical issues related to computer devices, software, network devices, network security, collaboration tools, and remote computing.
Document, troubleshoot and resolve, and/or escalate incidents to ensure a timely resolution. Follow-up with end users as needed to ensure satisfactory resolution of incidents.
Work with the Head of End User Support to ensure adequate coverage and the efficiency of the help desk is maintained.
Effectively prioritize work requests and resolve and/or escalate work requests to proper IT staff. Ensure that the success of the team and its support of the company is priority.
Educate employees on technical devices and/or application usage by writing documentation and/or providing informal training.
Provide IT-related orientation for new employees as part of the corporate onboarding program.
Assist with maintaining and supporting technologies used to manage CapSpecialty's IT and end user computing environments such as: LANsweeper, Cortex XDR, Microsoft Endpoint Configuration Manager (patching and application deployment), etc.
Other tasks as assigned.
Supervisory Responsibilities:
None.
Core Competencies:
Excellent communication skills, a composed demeanor, and patience.
Ability to manage difficult customer situations, elicit customer feedback, analyze, and resolve complex customer issues.
Intermediate knowledge of Microsoft software products, computing hardware, software, and network devices.
A good understanding of Microsoft Active Directory, Office365, and Windows operating systems needed.
Ability to manage and administer software distribution solutions such as Microsoft's Endpoint Configuration Manager is preferred.
Education and Experience:
Associate degree in computer related field, or equivalent.
1-2 years of related experience with a general understanding of the fundamental areas of IT end user support.
Experience with providing direct customer-facing and deskside technical support.
Strong decision-making skills, understanding how to prioritize work and the ability to multitask are required.
Consistent level of commitment showing initiative and the desire to provide the best customer support possible is mandatory.
Physical Demands:
Prolonged periods of sitting at a desk and working on a phone and computer.
Ability to lift equipment that may exceed 50 lbs.
FLEXIBILITY WITH WORK SCHEDULE WILL BE REQUIRED, INCLUDING POSSIBLE ROTATIONS WITH EARLY START TIMES, LATE EVENINGS, AND/OR WEEKEND COVERAGE.
CapSpecialty is a leading provider of specialty insurance and bonds for small- to mid-sized businesses in the U.S., offering commercial Casualty, Professional Liability, Surety and Fidelity products in all 50 states and the District of Columbia. By working with select partners through a limited distribution model, CapSpecialty's creative, hard-working team provides personalized service and cultivates mutually successful partnerships to deliver positive results. CapSpecialty's carriers have an A ("Excellent") rating from A.M. Best, writing both admitted and non-admitted policies on the paper of Capitol Indemnity Corporation, Capitol Specialty Insurance Corporation and Platte River Insurance Company – Berkshire Hathaway companies. For more information please visit CapSpecialty.com .
Apply today!
Equal Employment Opportunity Employer
Local Time is 02-Jun-2024 06:26 AM Job Map
#J-18808-Ljbffr
Email Alert for Support Analyst jobs in Hartford, CT, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.