Digital Product Strategy Senior Advisor - Evernorth Behavioral Health
Columbus, OH, United States
About Evernorth Digital
Evernorth is built on the recognition that health makes progress possible. Our health services are designed to redefine health care as we know it, and the Evernorth team is unified in the belief that we are responsible for the future of healthcare. This means that our products must inspire change in people that leads to positive pathways: pathways that lead to health, to healing, to preventative wellness and ultimate vitality.
The Evernorth Digital team is like few in comparable technology companies today: we are a collective of carefully curated, specialized disciplines that, when whole, imagines, plans, defines, tests, instruments, measures, builds, deploys, monitors, and optimizes end-to-end experiences that represent the health services suite of product offerings. We are united by our mission to improve life and health outcomes towards aspirational vitality, but we practice our crafts in a discipline orientation that allows us to perfect, excel, and stay current; we then bring our gifts together in an impressive expression of teamwork.
Job Description
The Digital Product Strategy Senior Advisor role is a pivotal role in Evernorth’s digital product management & product strategy organizations. As a Digital Product Strategy Senior Advisor within Evernorth’s Behavioral Health division, you will balance the needs of the business, our users, and technology to drive value for our company and deliver exceptional digital experiences and products across many different end users and platforms.
As a Digital Product Strategy Senior Advisor you will be responsible for the strategy, development and delivery of our EAP digital product experiences. In this position, you are the voice of the business, back to digital technology, aligning on outcomes with your business partners and consistently delivering value. You will work closely and collaboratively with your business partners to conceive new innovations and enhance existing digital products that get people to needed mental health care. As you partner with design and engineering to discover and deliver digital products, you will do so with re-usability in mind. You also have a strong understanding that technology is essential to effectively collaborate with engineering teams to make informed decisions and drive successful digital product development. You will know your end users and leverage quantitative and qualitative data to identify and act on product improvements that will drive increased value for the end user and the business.
How you’ll make a difference:
Set the pace for our future: Manage the development and maintenance of EAP digital product strategy roadmap, defining new products and initiatives and communicating product strategy to key stakeholders.
Get in the trenches with the team: Gather requirements, define features, writing user stories, managing backlogs while partnering with Design & Engineering teams to ensure rapid delivery and iterative product development embracing dual-track agile methodologies.
Collaborate with all areas of our business: Engage business stakeholders as well as various internal and external groups to communicate new products, new features and changes and incorporate feedback.
Build a superior product: Ensure ongoing product growth and expansion by focusing on human centered design while deploying continuous discovery and research in addition to measuring results to identify areas of success and needs for improvement.
Help tell our story: Work closely with customer-facing teams to define execution and engagement strategies, as well as helping them to understand product positioning and key benefits.
Be our barometer of success: Work closely with data management and analytics teams to ensure data integrity and implementation of user analytics tracking while using data, insights and metrics to drive outcomes and define future strategies and roadmaps.
What we expect from you:
Be well managed. Be accountable. Have a growth mindset. Model these behaviors and our organizational values for all.
Be seen as a trusted advisor and expert within your organization and with your partners.
Ability to adopt and implement user backed product principles in their practice(s).
Lead team(s) and be accountable for product delivery and technical performance metrics.
Lead your teammates and partners in completing product opportunity assessment, discovery, and prioritization based on user need.
Uncover new or validate existing opportunities through experimentation and forming hypotheses to address user needs across an experience or experiences.
Evangelize for test and learn, experimentation, and dual-track agile locally and across the enterprise.
Regularly advocate for the end user and their outcomes in product prioritization and decision making, leveraging data from multiple sources.
Develop product vision and leverage your relationships to build buy in for your product strategy across a matrixed enterprise.
Evaluate and decide on strategic opportunities across a product portfolio or large programs.
Drive platform and component experience reuse and simplification strategies, influencing partners on the business value (revenue, cost reduction, and increased time to market).
Make, and be accountable for, well-grounded product decisions that enable your teams to deliver user, business, and technical value.
Tie product strategy to tech transformation and communicate strategy to cross functional teams.
Represent and support your teams in communicating impact through reporting practices, Monthly & Quarterly Product Reviews, and routine reviews of product metrics.
Collaborate with cross-functional partners to drive adoption and consumption of new or existing digital experiences and capabilities.
Broker critical conversations with local and cross-functional teams; break down barriers and make holistic, outcome-focused product decisions.
Education, Experience, & Certifications
Bachelor’s Degree required or equivalent; Preference in Healthcare, Business, Technology, or related industry
5+ years of product management with an emphasis on digital product strategy
Experience with behavioral & mental health care a preferred
Product Management & Strategy Certifications a plus
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.