IT Support Technician

We areseeking an

IT Support Technician

to provide technical support to clinical and administrative staff throughout the health system.

This position is responsible for troubleshooting hardware, software, network connectivity, user-access, and peripheral issues in a fast-paced healthcare environment. The ideal candidate is dependable, customer-service focused, technically capable, and comfortable supporting users with varying levels of technical experience.

Primary Responsibilities

Provide Tier 1 and basic Tier 2 technical support to healthcare employees and staff

Troubleshoot desktop computers, laptops, monitors, printers, scanners, mobile devices, and related peripherals

Install, configure, deploy, and replace computers and other IT equipment

Troubleshoot Windows operating systems and common business applications

Assist users with password resets, account-access issues, and basic Microsoft 365 applications

Support network connectivity, Wi-Fi, printers, and peripheral devices

Respond to help desk tickets and document troubleshooting steps and resolutions

Escalate complex technical issues to the appropriate IT support team

Assist with employee onboarding and offboarding, including workstation and account setup

Maintain accurate equipment and asset records

Follow established cybersecurity, privacy, and information-security procedures

Provide professional technical assistance to clinical and non-clinical users

Protect confidential patient and organizational information in accordance with HIPAA requirements

Travel between nearby healthcare facilities may occasionally be required

Perform other IT support duties as assigned

Basic Qualifications

High school diploma or GED required

Current HIPAA training/certificate required

Basic understanding of computer hardware, software, and networking

Experience troubleshooting Microsoft Windows computers

Familiarity with Microsoft 365 applications including Outlook, Teams, Word, and Excel

Strong customer-service and communication skills

Ability to troubleshoot technical issues logically and independently

Ability to document work accurately in a ticketing system

Ability to maintain confidentiality when working around patient and healthcare information

Preferred Qualifications

Associate degree, technical certificate, or coursework in Information Technology, Computer Science, Information Systems, or a related field

1+ year of help desk, desktop support, or technical support experience

Healthcare IT experience

Experience with Active Directory and user-account administration

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