Senior Information Technology Support Engineer

Senior Information Technology Support Engineer Senior Information Technology Support Engineer Get AI-powered advice on this job and more exclusive features. This range is provided by GDI Infotech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $80,000.00/yr - $110,000.00/yr Direct message the job poster from GDI Infotech Job Title: Level 3/4 IT Support Technician Location: San Diego, CA (On-site and Remote Support) Job Type: Full-Time About the Role We are seeking a highly skilled and versatile Level 3/4 IT Support Technician to join our dynamic MSP team. This role demands a seasoned professional who thrives in fast-paced environments, excels in both remote and on-site support, and can confidently engage with C-suite executives. You’ll be the go-to expert for everything from basic helpdesk tasks to advanced cybersecurity, networking, and systems engineering challenges. Key Responsibilities Provide remote and on-site technical support for clients across various industries. Handle daily support tasks including password resets, software installations, and hardware troubleshooting. Diagnose and resolve complex issues related to: Cybersecurity (threat detection, endpoint protection, incident response) Networking (firewalls, switches, VPNs, VLANs, routing) Manage and maintain client infrastructure including servers, workstations, and network devices. Collaborate with internal teams and vendors to implement IT projects and upgrades. Communicate effectively with C-suite executives, translating technical issues into business-friendly language. Document all work performed in ticketing systems and maintain accurate client records. Participate in on-call rotations and respond to critical incidents as needed. Qualifications 5+ years of experience in IT support, with at least 2 years at Level 3 or higher. Strong knowledge of Windows Server, Active Directory, Office 365, Azure, and VMware/Hyper-V. Proficiency in networking protocols, firewall configurations, and VPN technologies. Experience with cybersecurity tools and best practices. Excellent problem-solving skills and ability to work independently. Outstanding verbal and written communication skills, especially with executive-level stakeholders. Ability to multitask and wear multiple hats in a fast-paced MSP environment. Valid driver’s license and reliable transportation for on-site support. Preferred Certifications CompTIA Security+, Network+, or A+ Cisco CCNA or equivalent ITIL Foundation Hybrid role with on-site visits required in the San Diego area. Competitive salary and benefits package. Opportunities for professional development and certification reimbursement. Collaborative and supportive team culture. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at GDI Infotech by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Information Technology Support Engineer” roles. Police/Fire IT Analyst (Associate or Information Technology Analyst) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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