Operations Supervisor

Atlanta, GA, United States

Operations Supervisor

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for an Outbound Supervisor. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.

Role Summary:

The Operations Supervisor will plan and coordinate shift activities for fulfillment center activities to ensure adherence to all DC procedures and documentation set forth by the Best Practices Council. Assist Operations Manager in planning, prioritizing, and communicating shift directives to insure efficiency and accuracy for all outbound related activities.

Responsibilities:  Supervise the day to day activities/mechanisms in accordance to the SOP’s, holding a team of associates accountable to standards of safety, quality, and productivity

Actively contribute to the development of Radial direct reports

Manage seasonal associate workforce. Execute on productivity and daily goals through execution to the Radial Operating Model

Keep safe and clean work environment. Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat and DOT

Responsible for associate level of safety, quality, and productivity performance

Solve and respond to daily issues

Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures

Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities

Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines

Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution

Implement specific objectives and performance measures for all shift personnel to maximize productivity

Lead fulfillment special projects, as needed

Accountable for achieving production objectives

Monitor all production and personnel statistics and reporting in support of the department operation

Reinforce policy and procedure compliance

Participates in the Recruiting and Selection process

Conducts performance reviews and implements corrective action as appropriate

Implementing performance improvement plans and disciplinary actions

Interacts with peers and related staff across all departments on the implementation of fulfillment strategies

Qualifications: College Degree Preferred/HS Degree Required.

Prior lead/supervisory experience required

Minimum of 2 years working in Warehousing, 3PL, Distribution or Manufacturing environment but not required

Strong analytical and problem-solving skills

Proficient in MS Word, Excel, and Power Point

Ability to maintain a positive attitude while multi-tasking, managing, coaching and mentoring teams to be successful and work efficiently in a fast-paced environment.

Strong process improvement skills (ability to develop and implement processes. Must have demonstrated leadership and strong interpersonal skills Professional verbal and written communication skills

Self-motivated with high sense of urgency, resourceful and adaptability

Travel: This position is not remote.

Travel is not required.

Hours: Sunday to Wednesday from 6:00am - 4:30pm. Must be available to work additional hours as needed.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing  [email protected] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

We were made aware of an employment scam in which a third-party is creating false communications under the Radial name. We want to reiterate that Radial never seeks payment from job applicants and only reaches out from @radial.com email addresses. We are encouraging applicants to apply through our website at  Radial Careers  for added security.

Operations Supervisor

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for an Outbound Supervisor. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.

Role Summary:

The Operations Supervisor will plan and coordinate shift activities for fulfillment center activities to ensure adherence to all DC procedures and documentation set forth by the Best Practices Council. Assist Operations Manager in planning, prioritizing, and communicating shift directives to insure efficiency and accuracy for all outbound related activities.

Responsibilities:  Supervise the day to day activities/mechanisms in accordance to the SOP’s, holding a team of associates accountable to standards of safety, quality, and productivity

Actively contribute to the development of Radial direct reports

Manage seasonal associate workforce. Execute on productivity and daily goals through execution to the Radial Operating Model

Keep safe and clean work environment. Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat and DOT

Responsible for associate level of safety, quality, and productivity performance

Solve and respond to daily issues

Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures

Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities

Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines

Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution

Implement specific objectives and performance measures for all shift personnel to maximize productivity

Lead fulfillment special projects, as needed

Accountable for achieving production objectives

Monitor all production and personnel statistics and reporting in support of the department operation

Reinforce policy and procedure compliance

Participates in the Recruiting and Selection process

Conducts performance reviews and implements corrective action as appropriate

Implementing performance improvement plans and disciplinary actions

Interacts with peers and related staff across all departments on the implementation of fulfillment strategies

Qualifications: College Degree Preferred/HS Degree Required.

Prior lead/supervisory experience required

Minimum of 2 years working in Warehousing, 3PL, Distribution or Manufacturing environment but not required

Strong analytical and problem-solving skills

Proficient in MS Word, Excel, and Power Point

Ability to maintain a positive attitude while multi-tasking, managing, coaching and mentoring teams to be successful and work efficiently in a fast-paced environment.

Strong process improvement skills (ability to develop and implement processes. Must have demonstrated leadership and strong interpersonal skills Professional verbal and written communication skills

Self-motivated with high sense of urgency, resourceful and adaptability

Travel: This position is not remote.

Travel is not required.

Hours: Sunday to Wednesday from 6:00am - 4:30pm. Must be available to work additional hours as needed.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing  [email protected] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

We were made aware of an employment scam in which a third-party is creating false communications under the Radial name. We want to reiterate that Radial never seeks payment from job applicants and only reaches out from @radial.com email addresses. We are encouraging applicants to apply through our website at  Radial Careers  for added security. Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [email protected] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

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