Director, Member Engagement

Washington, DC, United States

Job Description Job Description The American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession.

Our expert staff, and strong volunteer leadership, including many experienced pharmacists, allow us to deliver vital leadership to help pharmacists, pharmaceutical scientists, student pharmacists, and pharmacy technicians find success and satisfaction in their work while advocating for changes that benefit them and their patients. From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We’re committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. APhA advocates to give pharmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists’ delivery of the highest quality patient-centered care.

WHAT WE’RE ABOUT

Collaboration- We strive to produce meaningful products and services in the spirit of trust and partnership throughout the organization. To achieve success, we are flexible, adaptable, open-minded, cooperative, and inclusive.

Accountability- We strive to meet the highest standards of ethical behavior. Equity, integrity, transparency, and personal responsibility drive everything we do. We are good stewards of organizational and human resources, and we are champions for our members and colleagues.

Respect- We are committed to seeking to understand others’ perspectives and appreciating our differences; treating others with consideration, thoughtfulness, and empathy; recognizing, acknowledging, and supporting each other; being fair to and supportive of our colleagues; attentively listening, and communicating tactfully and sensitively.

Excellence- We strive to deliver high-quality, innovative, and best-in-class products and services that offer high value to members and stakeholders. We embrace a culture of continuous learning and improvement.

WHAT YOU’LL DO:

As the Director, Member Engagement you will:

Serve as lead staff for APhA in the federal pharmacy, public health, and health-systems sectors.

Serve as staff liaison to assigned member engagement groups (e.g. federal pharmacists, government pharmacists, public health pharmacists, health-system pharmacists, compounding pharmacists, academy executive committees, workgroups, task forces, and special interest group(s), etc.).

Serve as staff liaison and provide assistance to assigned member engagement groups for the APhA Awards & Elections programs.

Serve as an APhA liaison to assigned external coalitions and workgroups, representing the Association at external meetings as assigned.

Plan and execute associated membership activities and programming at various conferences, meetings, and networking events (e.g. APhA Annual Meeting & Exposition, Academies Leadership Meeting, Joint Federal Pharmacy Seminar, etc).

Review internal/external materials (e.g., practice-related publications, guidelines on key practice issues, press releases, and other communications) and providing edits, feedback and comments that reflect the policies and positions of APhA, as requested.

Monitor the environment and contribute to efforts to advance key patient care services, including but not limited to, medication management services, chronic disease management, prevention and wellness, medication safety, vaccines, public health, science, and research.

Collaborate with intra-departmental and cross-association groups to develop and communicate pathways to enhance member engagement; achieve successful outcomes for the Association; and to support other Association-wide initiatives as assigned.

Assist with the development, creation, promotion, and distribution of department deliverables including products, information, tools, and resources.

Contribute to the development of APhA related communications and marketing/promotions for member engagement and practice-related content.

Handling telephone, electronic and other inquiries from leaders, members and non-members and providing excellent customer service.

Prepare or finalize correspondence, meeting agendas and reports.

Develop, plan, and manage assigned budgets.

WHAT WE’RE LOOKING FOR:

APhA may be the right fit for you if:

Bachelors or Doctor of Pharmacy degree from an accredited school/college of pharmacy required. (Completion of a pharmacy residency or fellowship program strongly preferred.)

You have 8-10 years of pharmacy practice-based experience. (Health-systems and federal/public health experience is strongly preferred).

You have an active pharmacy license in any U.S. state or jurisdiction.

You have prior professional association experience (preferred).

You have a passion and the ability to relate to and interact with a wide variety of professional audiences.

You have experience with volunteer leadership (preferred).

You are able to lead, manage and coordinate multiple workgroups.

You have knowledge and strong project management skills.

You have strong problem-solving skills, ability to develop innovative solutions and effectively implement strategies.

You have excellent oral and written communications skills.

You have strong presentation skills.

You have the ability to prioritize and handle multiple work tasks effectively with minimal supervision.

You are able to work independently, as part of a team, and effectively with volunteers to convene meetings and facilitate training/discussion that ensures membership growth.

You have excellent interpersonal skills, a positive member-service philosophy and professional demeanor.

You have proficiency with Microsoft Office and other computer applications.

You are able to manage virtual files, tools, resources and web pages.

You have experience developing and managing budgets.

You are able to travel as appropriate to execute duties of the position.

LOCATION: Washington, DC

In-person hybrid role - in the office two days a week (Tuesdays & Thursdays).

MORE ABOUT US

APhA offers a comprehensive and competitive compensation and benefits program that includes:

A salary of $110,000- $140,000 commensurate with experience and degree

Two Medical Plans (HSA & POS Plan Options Available)

Free Basic Dental Plan (Employee Coverage Only)

A Vision plan for as little as $15 per month (All coverage levels)

Free Life, AD&D, and Short-Term Disability Insurance

Contributions towards your HSA Account (HSA Health Plans Only)- $750/employee coverage and $1,500/family coverage

Traditional & Roth 401(K) plans with a 100% match (up to the first 5%) as of your first day of employment; and

A host of other benefits (Paid-Time off, Pet Insurance, Employee Assistance Program, Legal Support, and much more!

APhA does not make hiring decisions on the basis of race, color, creed, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, veteran status, religion, political affiliation, or any other characteristic protected by state, federal, or local law.

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