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United States Courts
Washington, DC, United States
Job Details for Information Technology Specialist (Customer Support) Court Name/Organization: Administrative Office of the U.S. Courts Overview of the Position: This position is located in the Enterprise Operations Center (EOC), Support Services Division (SSD) in San Antonio, Texas. The incumbent serves as Work Team Leads for the Case Management a
Job Source: United States CourtsDepartment of State
Washington, DC, United States
** Information Technology Specialist (Customer Support)** **Department of State** **Location** 1 vacancy in the following location: ** Relocation expenses reimbursed** No ** Telework eligible** Yes as determined by agency policy **Duties** ** Summary** This position is located in the Executive Secretariat, Office of Information Resources Manageme
Job Source: Department of StatePeraton
Washington, DC, United States
Responsibilities Key Responsibilities: Create and maintain a suite of regular reports to update stakeholders on customer metrics. Deliver help desk activity reporting using quantitative data and providing analysis and recommendations for increased efficiency. Track the number of work stoppage tickets across service desk tiers and review trends y
Job Source: PeratonNASA
Greenbelt, MD, United States
Duties Collaborates with Network and Telecommunications Services (NaTS) Offices to ensure needs/requirements are well defined, captured and managed. Maintains and executes a program for measuring/increasing customer satisfaction and responding to issues. Serves as the Coordinator of the Customer Assistance and Relationship Enhancement (CARE) te
Job Source: NASAAgricultural Research Service
Beltsville, MD, United States
Summary This position is located within the Agricultural Research Service, Northeast Area, Information Technology Services Division in Beltsville MD. In this position, you serve as a technical resource responsible for planning, developing, adapting, managing, and administering scientific data systems and operations in support of research-specific I
Job Source: Agricultural Research ServiceJTG
Reston, VA, United States
Information Technology Specialist JTG is currently seeking Information Technology Specialists. Location: Reston, VA Status: Full-Time Responsibilities: Ensure that personnel have appropriate network connectivity, computer hardware, computer software, and other IT requirements needed to accomplish tasks and deliverables. Install, test, and mai
Job Source: JTGNational Park Service
Washington, DC, United States
Summary This position is located in the Technical Service Branch of the United States Park Police. This position has the responsibility of managing computer systems and data processing activities at the unit. Responsibilities The major duties of the Information Technology Specialist position include, but are not limited to, the following: Plans, de
Job Source: National Park ServiceRadiance Technologies
Fort Belvoir, VA, United States
Information Technology Specialist Apply locations : Ft. Belvoir, VA ```{=html} ``` time type : Full time ```{=html} ``` posted on : Posted Yesterday ```{=html} ``` job requisition id : HR100803 Radiance Technologies is seeking an Information Technology Specialist to provide operational support to the United States Army Rapid Capabilities and Critic
Job Source: Radiance TechnologiesWashington, DC, United States
Summary:
Reporting to the Manager, IT Help Desk, the Technical Analyst is primarily responsible for troubleshooting and resolving all assigned technical issues. All client-level issues and requests are to be addressed by the Technical Analyst. In the event an issue or request is determined to be outside the Technical Analysts abilities to resolve they are required to document all troubleshooting steps performed and escalate the issue using established procedures. The Technical Analyst is responsible for completing recurring maintenance tasks and assigned projects in a timely and accurate fashion.
The Nationals are a military-friendly organization actively recruiting veterans and spouses.
Essential Duties and Responsibilities:
Serve as a functional backup and additional quality check for all equipment lifecycle processes.
Receive and document support requests/inquiries made to the IT Department via email, phone or other medium and logging and assigning those requests in a ticket management system.
Collaborate with the other members of the IT Department to successfully complete Enterprise technology projects on time and within budget.
Respond to and resolve all support requests/inquiries in a timely fashion utilizing established procedures and escalations.
Collaborate with internal and external resources as necessary to achieve desired results.
Develop and maintain documentation including, but not limited to, standard operating procedures, equipment installation methodologies, project plans and environment configurations.
Become intimately familiar with and adhere to company and departmental operating policies and procedures.
Other duties as assigned.
Working Relationships
Must effectively and efficiently communicate with other members of the IT Department at all levels of the Organizational Chart to provide support; interact with the user community in a professional, courteous and helpful manner; and interact with outside IT hardware, software and support vendors.
Requirements:
Minimum Education and Experience Requirements:
Associate’s degree or equivalent business or military experience
Minimum of 4 years hands on experience working in a Technology customer service environment
Preferred:
Relevant industry recognized certifications
Experience working in a decentralized multi-site organization
Experience with Call Center applications and functions
Experience with Service Desk ticketing/service applications and functions
Knowledge, Skills, and Abilities necessary to perform essential functions:
Familiarity with common operating systems and software suites
Ability to quickly learn new technologies and provide technical support and user training
Highly motivated with a strong work ethic
Extraordinary organizational and prioritization skills
Capable of following instructions and responds well to direction
Sensitive to deadlines and completes tasks on time
Ability to utilize good judgement to anticipate needs and complete tasks
Efficient at multitasking in a fast-paced and demanding environment
Well suited for participation in multidisciplinary, high-performance work teams
Excellent verbal, written, presentation and interpersonal skills
Ability to read and comprehend technical documents, short correspondence and memos
Proficient at typing and in the use of computer software programs
Capable of documenting all duties performed in relevant systems using clear and detailed language
Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together
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Information Technology Support Specialist jobs in Washington, DC, United States
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