Engineer

Title

Engineer

Duration

06 Months (Onsite)

Location

Holly Springs, NC (27540)

Shift

The schedule is a rotating 2-2-3, 5:45 AM- 6:15 PM (12-hour shift)

Client is seeking temporary external workers to provide on-site technology operations support. This role will support operations by acting as the initial IT/Operations Technology support point for production-area technology issues and escalations. The worker will triage incoming support requests, resolve issues where possible, document actions taken, initiate incidents and elevate unresolved or higher-risk issues to the appropriate support team.

Primary Responsibilities

Serve as the initial point of contact for technology issues during assigned 2nd or 3rd shift coverage.

Triage incoming issues from manufacturing, operations, quality, engineering, and support teams.

Troubleshoot and resolve common hardware, software, connectivity, printing, and access-related issues.

Support mobile carts, including basic connectivity, power, peripheral, and workstation readiness checks.

Support PCs, workstations, and Benchtops used in operational areas, including login, basic application access, device readiness, and peripheral troubleshooting.

Support Zebra and Lexmark printers, including basic troubleshooting for connectivity, print queues, labels, toner/ribbon/media, jams, and device readiness.

Assist users with Passwordless authentication enrollment, login troubleshooting, and basic user access support.

Assist with password reset processes, including routing users to approved client support channels where required.

Provide first-level support and coordination for DeltaV-related access or workstation issues, escalating to qualified DeltaV/automation resources when the issue is outside approved first-level support.

Document issues, actions taken, resolution status, escalation path, and follow-up needs in the designated ticketing or tracking tool.

Escalate unresolved issues to the correct client support team based on issue type, urgency, and operational impact.

Communicate clearly with shift leadership and support teams regarding critical issues, problems, or risks to restart readiness.

Follow all client site procedures, safety requirements, GMP expectations, data integrity expectations, and applicable access-control requirements.

Required Skills and Experience

Experience providing IT help desk, desktop support, manufacturing IT, or operations technology support.

Ability to troubleshoot Windows PCs, basic network connectivity, printers, peripherals, and user login issues.

Experience supporting end users in a fast-paced operational or manufacturing environment.

Strong customer service skills and ability to communicate clearly with non-technical users.

Ability to follow documented procedures and escalation paths.

Ability to document issues accurately and maintain clear shift handoff notes.

Comfortable working 2nd and/or 3rd shift schedules.

Ability to work on-site at ANC1 and support users in production or production-adjacent areas.

Ability to distinguish between issues that can be resolved at first level and issues requiring escalation to client's technical owners.

Educational Requirement

Master degree OR Bachelor degree and 2 years of experience OR Associate degree and 6 years of experience OR High school diploma / GED and 8 years of experience

Preferred Skills

Experience in biotechnology, pharmaceutical, GMP, manufacturing, or regulated environments.

Familiarity with shop-floor technology, manufacturing workstations, mobile carts, label printers, and operational peripherals.

Experience with Zebra printers, Lexmark printers, scanners, scales, or similar manufacturing hardware.

Familiarity with Microsoft Windows, Microsoft authentication tools, password reset processes, and passwordless authentication.

Experience supporting or coordinating support for DeltaV or other manufacturing control-system environments.

Experience using ServiceNow, ticketing systems, Fieldglass, or similar support/request management tools.

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