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Wellesley College
Wellesley, MA, United States
At Wellesley, our mission is to deliver an outstanding liberal arts education to women who will make a difference in the world. Our collaborative community, comprising faculty, students, staff, and alumnae, is guided by our shared values. We champion intellectual discovery and excellence, uphold gender equality as foundational to progress, affirm d
Job Source: Wellesley CollegeMASSACHUSETTS MARITIME ACADEMY
Wellesley, MA, United States
The Davis Museum seeks a Security Supervisor - Visitor Services, one of two Security Supervisor positions that ensure the safety and security of the Davis Museum collections, staff, and visitors. Security Supervisor(s) at the Davis Museum are responsible for creating a safe and secure environment by implementing security policies and procedures rel
Job Source: MASSACHUSETTS MARITIME ACADEMYEmerson College
Boston, MA, United States
Join our community and experience Emerson College ! The Associate Director, Admission Events & Visitor Experience will play a crucial role in enhancing the campus visit experience and managing prospective student events and customer service programming. Collaborating with internal and external stakeholders, this individual will integrate the Em
Job Source: Emerson CollegeState of Massachusetts
Salem, MA, United States
State of Massachusetts Assistant Director of Visitor Services Salem , Massachusetts Apply Now Overview: The Assistant Director of Visitor Services plays a key role in shaping the first impression of prospective students and their families by overseeing the management of campus visits and events within the admissions office. This pos
Job Source: State of MassachusettsHealth Imperatives
Weymouth, MA, United States
Job Type Full-time Description ABOUT US: Health Imperatives is a safe and welcoming place for people from every race, ethnicity, culture, gender, sexual orientation, age, ability, and faith. Our mission is to improve the health and well-being of low-income or vulnerable families and individuals Southeastern Massachusetts. We are dedicated to pr
Job Source: Health ImperativesNAFSA
Medford, MA, United States
Overview The Office of Undergraduate Admissions is responsible for the recruitment, selection, and enrollment of the first year and transfer classes each year for the School of Arts and Sciences, School of Engineering, and the School of the Museum of Fine Arts at Tufts. Tufts Admissions is charged with meeting various enrollment goals across schoo
Job Source: NAFSABeth Israel Lahey Health
Boston, MA, United States
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Summary: Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow includi
Job Source: Beth Israel Lahey HealthState of Massachusetts
Salem
*Overview:* The Assistant Director of Visitor Services plays a key role in shaping the first impression of prospective students and their families by overseeing the management of campus visits and events within the admissions office. This position involves leadership, coordination, and collaboration to ensure an exceptional and informative experien
Job Source: State of MassachusettsBoston, MA, United States
Position Overview:
Under the direction of the MVS Admission Managers, act as the first point of contact on the floor responding to customer service issues, and providing supervisory support to frontline MVS staff. Work with Admission Managers to oversee daily operations; responsible for ensuring all staff are at their scheduled post, visitor focused, and embodying the MFA's institutional values. Attend shift briefings to relay important information including programming, gallery closures, and ticket policies to MVS staff. Assist with the training, coaching, and evaluation of all MVS Representatives; document and report any necessary corrective actions taken or needed with staff to ensure highest standards for customer service.
Essential Functions:
Act as point person at entrances and Special Exhibitions to assist MVS Representatives with immediate customer service, membership and ticketing issues. Responsible for supporting Admission Managers with executing the daily staffing schedule to ensure MVS staff are on post and adhering to department policy and procedures, scheduled breaks are on time and the daily operation is best supported. Support the Member and Visitor Services day-to-day operations including making adjustments as necessary. Coach staff in the moment and follow-up with Admission Managers about action taken and any further skills development necessary.
Duties include:
Set the example for warm and engaging customer service and provide support for all frontline staff and visitors. Serve as the first response to resolve customer service and ticketing issues. Triage escalations to managers as necessary.
Supervise daily operations including opening and closing procedures when needed, visitor support, line management, and equipment maintenance.
Gain working knowledge of the collective bargaining agreement and assure compliance.
Ensure all MVS Representative staff adhere to department policies and procedures
Assist in staff evaluations, trainings and coaching sessions for MVS Representative staff
With guidance from Admissions and House Manager, approve order adjustments, exchange of tickets, refunds and reprints
Engage with visitors while providing line management indoors and outdoors and monitoring lobby capacities.
Listen to and resolve visitor questions and issues. Escalate to an Admission Manager when necessary.
Assist with the execution of special programming as needed.
Communicate clearly and effectively in both verbal and written communication to inform managers of any visitor comments, compliments or concerns.
Perform other duties as required
Requirements and Characteristics:
3+ years supervising staff in a fast-paced customer service role
Excellent customer service and diplomacy skills with ability to interact with a diverse audience, in terms of age, economic status, and cultural background
Must be committed to the Museum's commitment and values related to Inclusion, Diversity, Equity, and Accessibility (IDEA) and to ensuring an optimal visitor experience
Demonstrated ability to oversee complex daily staffing schedules
Experience coaching and evaluating staff in a customer service role
Proven ability to remain calm in high-stress customer service interactions to arrive at appropriate solutions
Excellent written and verbal communication skills with strict attention to detail
Strong technical computer skills and experience with ticketing systems. Tessitura experience a plus.
Experience managing large crowds and lines
Demonstrated ability to work both independently and as a team.
Cash handling experience, ability to learn and apply new technologies.
Must be able to work a schedule, which includes weekends, some evenings and holidays.
Able to stand for extended periods of time and work outside in all weather.
The Museum reserves the right to change job descriptions. While this job description is intended to include essential duties, it is conceivable that job duties may change before the job description is officially revised.
Salary Range and Schedule
Full-Time Salary, 35 hours per week
1 year term position
$55,000 - $57,000
The MFA is an equal opportunity employer. The community and audience we serve is diverse, and we wish to foster that diversity in our workplace. Toward that end, the MFA does not discriminate against individuals in hiring, employment or promotion on the basis of race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, handicap or disability, veteran or military status, political belief, pregnancy, genetic information or any other characteristic protected by law.
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Email Alert for Member and Visitor Services Admission Supervisor jobs in Boston, MA, United States
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