IS Analytics Program Service Manager_

Portland

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Job Title

IS Analytics Program Services Manager

Exemption Status

Exempt

Management Level

Manager

Direct Reports

Analytics Program Manager & Supervisor; Training Specialist(s)– Data & Analytics

Manager Title

Director, Analytics Program & Business Intelligence

Department

Business Intelligence

Requisition

24389

Pay & Benefits

Estimated hiring range $135,420 - $165,520 / year, 5% bonus target, full benefits.

www.careoregon.org/about-us/careers/benefits

Posting Notes

This is a fully remote role, but you must reside in one of the listed 9 states.

Job Summary

This position is responsible for managing the Analytics Program Services team comprised of staff including Data & Analytics Training Specialists, Product Owner, Program Manager, and other roles for both onshore and offshore teams. This position is responsible for managing data governance activities and staff for the organization, analytics application product management, change management, data literacy and training.

Essential Responsibilities

Operational Planning and Oversight

+ Develop long and short-term plans and priorities.

+ Develops 12-to-24-month roadmap in consultation with appropriate stakeholders.

+ Articulate value and develop business case for data governance, product management and data literacy efforts.

+ Plan, organize, manage and monitor work projects, tasks and stakeholder commitments.

+ Utilizes ServiceNow or other agreed tool for managing resources, work plans and commitment.

+ Expertly manage stakeholders, cross-functional team relationships and set appropriate expectations; make and manage commitments from team to stakeholders.

+ Collaborate with department director in creating vision and strategy for Analytics Program Services team.

+ Incorporate best practices from the industry into team’s operations.

+ Remain current with technology, latest methods and maintain willingness to learn new skills.

+ Develops resource and capacity plans for unit’s direction and roadmaps.

+ Manages and oversees the operations and performance of all areas of responsibility to ensure organizational effectiveness.

+ Develops and maintains strong relationships with stakeholders in other business units and peers in ISBI and collaborate effectively with these groups.

+ Communicates plans and intentions clearly to ISBI and non-ISBI groups.

Data Governance

+ Lead and manage data governance initiatives; develop data governance processes to drive effective product establishment and maturation.

+ Continual review, enhancement and building of a data governance framework.

+ Lead and work with teams to build out data governance artifacts including but not limited to methods such as policies and guides, processes, technology, people, and culture.

+ Lead, oversee and/or contribute to the various analytic meetings including but not limited to Data Steward Council, Data Governance Committee, Voice of Customer Committee, Data & Analytics Leaders Community of Practice, Analytics Community of Practice, Analytics Skills Lab, Analytics Workgroup.

Product Management, Data Literacy and Community Engagement

+ Lead the build, maintenance, enhancements, and adoption to our analytic platform tools including a data catalog, Tableau, Power BI, in-house build applications and more.

+ Build and maintain analytic roadmaps working with team leaders and Voice of Customer committee for prioritization.

+ Work with product teams and Project Managers to roll out analytics platform features and capabilities including upgrades.

+ Recommend and drive necessary change initiatives across the organization to eliminate barriers to adoption and drive adoption of analytics capabilities; lead cross-functional and solution-oriented planning to help ensure adoption success.

+ Track, monitor, and report on complex metrics for analytics platform and data quality.

+ Recommend and drive initiatives to improve key metrics, such as usage, content creation, etc.

+ Coordinate and drive user communities such as analysts, end users and data stewards; create and maintain a high level of product engagement.

+ Define and develop training strategies and plans to improve data utilization and data literacy across the organization.

+ Collaborate with the training team to identify and roll out appropriate training for analytics and data users.

+ Monitor ongoing delivery, usage and effectiveness of training strategy and training for data users.

Technical/Operational Leadership

+ Leads the execution of strategic initiatives, plans, and goals and advises organizational vision and goals.

+ Provides continuous evaluation of CareOregon’s analytic products in support of scale, agility, and stability to meet existing and emergent organizational needs.

+ Refines business and systems requirements for new analytic application technologies in support of application rationalization and modernization.

+ Develops, monitors, and reports on KPIs, metrics and SLAs across the team.

+ Leads innovation, process reviews, and improvement efforts; improves processes and procedures to ensure compliance with regulatory bodies and statutes, including HIPPA standards for PHI protection and transmission.

+ Promotes ISBI programs and staff across the organization through regular and transparent reporting, as well as publishing of short and long-term workplans.

+ Ensures compliance with internal auditing, HIPAA, and other federal regulations.

+ Ensures technical documentation is established and maintained for analytic applications and related components and processes.

Employee Supervision

+ Manages team(s) and recommends team direction and goals in alignment with the organizational mission, vision, and values.

+ Identifies work and staffing needs to meet work expectations; recruits and hires, using an equity, diversity, and inclusion lens.

+ Plans, organizes, schedules, and monitors work; ensures employees have information and resources to meet job expectations.

+ Leads the development, communication, and oversight of team and individual goals; ensures goals, expectations, and standards are clearly understood by staff.

+ Trains, supervises, motivates, and coaches employees; provides support toward employee development.

+ Incorporates guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, and decision making.

+ Ensures team adheres to department and organizational standards, policies, and procedures.

+ Evaluates employee performance and provides regular feedback to support success; recognizes strong performance and addresses performance gaps and accountability (corrective action).

+ Performs supervisory tasks in collaboration with Human Resources as needed.

Organizational Responsibilities

+ Perform work in alignment with the organization’s mission, vision and values.

+ Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.

+ Strive to meet annual business goals in support of the organization’s strategic goals.

+ Adhere to the organization’s policies, procedures and other relevant compliance needs.

+ Perform other duties as needed.

Experience and/or Education

Required

+ Minimum 7 years’ experience in data and analytic roles including recent experience demonstrating the majority of the following: data governance activities, analytic applications and platforms, product management, project and program management, change management and training.

+ Minimum 3 years’ experience in information systems, data and/or analytics platforms and data governance

Preferred

+ Experience presenting to Executive Leadership

+ Experience leading teams in the following areas: data governance activities, analytic applications and platforms, product management, project and program management, change management and training.

+ Minimum 1 years’ experience in a supervisory position or completion of CareOregon’s Aspiring Leaders Program

+ Platform leadership experience in a matrixed and/or healthcare environment

+ PMP or other training in Project and/or Program Management

Knowledge, Skills and Abilities Required

Knowledge

+ Knowledge of Agile methodologies

+ Strong understanding of data governments concepts, methodologies, and metrics

+ Proficiency with Power Point, Access, Visio

+ Familiar with Tableau Desktop/Creator products

Skills and Abilities

+ Excellent critical thinking skills

+ Ability to develop plans and identify priorities

+ Ability to draft and implement effective policies and practices

+ Ability to lead and manage a Data Governance program and associated staff

+ Ability to lead and manage Analytic Application development and associated staff

+ Ability to lead and manage a Data Literacy program and associated staff

+ Ability to provide leadership and oversight of analytical projects

+ Excellent communication skills, including listening, verbal, written, and presentations

+ Ability to manage the workloads of others and interact effectively and motivate staff to perform at their highest level

+ Ability to work in an environment with diverse individuals and groups

+ Ability to manage multiple priorities, managing expectations and relationships with diverse stakeholder groups and cross-functional teams

+ Strong leadership and change management skills

+ Ability to communicate and present to senior executives

+ Ability to understand and document needs of users from data quality, usage and literacy perspective and work with product team to address the needs

+ Ability to identify, define and catalog data sources and glossary terms for business measures and metrics

+ Ability to occasionally work outside of standard office hours

+ Ability to consistently handle multiple projects and chronic deadline pressure

+ Ability to make sound judgments as to how to prioritize work assignments

+ Ability to effectively collaborate and plan with coworkers and others

+ Ability to work effectively with diverse individuals and groups

+ Ability to learn, focus, understand, and evaluate information and determine appropriate actions

+ Ability to accept direction and feedback, as well as tolerate and manage stress

+ Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day

+ Ability to hear and speak clearly for at least 3-6 hours/day

Working Conditions

Work Enviornment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure

Member/Patient Facing: ☒ No ☐ Telephonic ☐ In Person

Hazards: May include, but not limited to, physical and ergonomic hazards.

Equipment: General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

#MULTI

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.