ACOM DWS WORKFORCE SPECIALIST

West Memphis, AR, United States

The Department of Workforce Services ' (DWS) Workforce Specialist is responsible for career orientation and planning, assessment ; and enrollment of clients seeking eligibility for DWS programs and related services. This position is governed by state and federal laws and agency policy.

Education and Professional Work Experience

Minimum Qualifications

The formal education equivalent of a high school diploma or its equivalent ; plus two years of experience in customer service, program eligibility , claims adjudication, or a related field

Knowledge, Skills, and Abilities

Knowledge of workforce development principles and practices.

Knowledge of interviewing techniques.

Knowledge of skills assessment techniques.

Skill in operating computer equipment.

Ability to gather information and determine eligibility for programs or services.

Ability to communicate information orally and in writing.

Ability to locate and research information.

Job Responsibilities and Expected Results

Interview clients to determine eligibility for DWS programs and services by reviewing clients' forms, asking questions concerning clients' work history and providing information on programs and services.

Refers clients to partner programs after reviewing clients' profile information and comparing profile to criteria for program eligibility to determine eligibility .

Contacts employers' clients by telephone or correspondence to discuss job orders, potential job applicants, and issues concerning clients' eligibility for benefits or program services.

Performs Veteran job placement activities by researching files and selecting position openings. compatible with clients' employment profile, schedules interviews for clients, and informs clients of date, time, and location of interview.

Administers aptitude and job skills assessments to job applicants by monitoring assessments, scoring, and recording results and scheduling assessments.

Accesses computer terminal to enter, check, and retrieve 'information concerning clients' information.

Counsels Veteran clients by explaining program eligibility program benefits , and employment opportunities .

Serves as program supervisor for VA Work Study Program, this involves. recruiting eligible veteran college students and supervising their work and work records for local office.

When required, completes Labor- Market Information summary reports for program eligible clients referred from Intensive Services Coordinator.

Complete forms, reports, and records associated with ADWS programs .

Complies with the ADWS disciplinary code and procedures at the workplace.

Complies with agency wide security program to safeguard confidential information .

Accesses computer terminal to enter, check, and retrieve information concerning Veterans' information . Counsels' veteran by explaining program eligibility, program benefits, and employment opportunities .

Provided information and referral services and schedule follow µp, face-to-face or video meetings with Veteran as necessary.

Provided resources and telephone number of County and State Services, and Homeless information to veteran.

Research and run report in Tab leau :for veterans' services and casement numbers . Complete forms, reports and records associated with DWS program .

Performs related responsibilities as required or assigned .

The mission of the Department of Commerce is to champion economic opportunities through strategic initiatives and an equitable regulatory environment that attracts and grows businesses, safeguards consumers, enhances workforce quality, and energizes our infrastructure, creating a better quality of life for all Arkansans.

Position Information

Class Code: G217C

Grade: GS06

FLSA Status: NON-EXEMPT

Salary Range: $36,155.00 - $52,425.00

Summary

Date: 07/01/2009 STATE OF ARKANSAS JOB DESCRIPTION SUMMARY The Department of Workforce Services (DWS) Workforce Specialist is responsible for career orientation and planning, assessment, and enrollment of clients seeking eligibility for DWS programs and related services. This position is governed by state and federal laws and agency/institution policy.

Functions

Interviews clients to determine eligibility for DWS programs and services by reviewing clients' forms, asking questions concerning clients' work history, and providing information on programs and services. Enrolls clients in DWS programs after reviewing clients' profile information and comparing profile to criteria for program eligibility to determine eligibility. Contacts employers/clients by telephone or correspondence to discuss job orders, potential job applicants, and issues concerning clients' eligibility for benefits or program services. Performs job placement activities by researching files and selecting position openings compatible with clients' employment profile, schedules interviews for clients, and informs clients of date, time, and location of interview. Administers aptitude and job skills assessments to job applicants by monitoring assessments, scoring and recording results and scheduling assessments. Accesses computer terminal to enter, check, and retrieve information concerning clients' information. Counsels clients by explaining program eligibility, program benefits, and employment opportunities. Completes forms, reports, and records associated with DWS programs. Performs related responsibilities as required or assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of workforce development principles and practices. Knowledge of interviewing techniques. Knowledge of skills assessment techniques. Skill in operating computer equipment. Ability to gather information and determine eligibility for programs or services. Ability to communicate information orally and in writing. Ability to locate and research information.

Minimum Qualifications

The formal education equivalent of a high school diploma or it's equivalent; plus two years of experience in customer service, program eligibility, claims adjudication, or a related field.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

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