Field Support Technician
Golden, CO, United States
Field Support Technician
Location: Golden, CO 80401
Hire Type: Full-Time
Responsibilities for a field technician:
Equipment Installation: are responsible for installing new equipment and systems at customer sites or in various locations. This could include setting up computers, networking devices
Technical Support: Field technicians provide technical assistance to customers or end-users who encounter issues with their equipment or systems. This could involve diagnosing problems over the phone, via email, or in person, and guiding users through troubleshooting steps.
Field support technicians play a crucial role in maintaining the functionality and efficiency of IT infrastructure, including laptops, desktops, and printers. Here are the typical responsibilities of a field support technician for these devices:
Hardware Installation and Configuration: Field support technicians install, set up, and configure laptops, desktops, and printers according to company standards and user requirements. This involves connecting peripherals, installing necessary drivers, and ensuring proper connectivity.
Equipment Installation: are responsible for installing new equipment and systems at customer sites or in various locations. This could include setting up computers, networking devices
Maintenance and Repairs: They perform regular maintenance tasks to ensure equipment functions properly and efficiently. This includes cleaning, lubricating, adjusting, and replacing parts as needed. Field technicians also troubleshoot equipment malfunctions and carry out repairs to restore functionality.
Technical Support: Field technicians provide technical assistance to customers or end-users who encounter issues with their equipment or systems. This could involve diagnosing problems over the phone, via email, or in person, and guiding users through troubleshooting steps