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Customer Support Representative

Denver, CO, United States

Basic computer skills including experience with

Excellent Verbal and Written Communication Skills

Detail Oriented, Attention to Detail, Well Organized

Ability to Meet Deadlines

Excellent Customer Service and Communication Skills

Process and Results, Driven, Strong Problem-Solving Skills

Innovative, inspiring, and able to work in a

Responsibilities Enter, acknowledge and respond to customer orders into the system within 24 hours of receipt

Relay customer complaints to the appropriate department(s) within 24 hours of receipt

Communicate problems and concerns to management within 8 hours of discovery

On-time delivery metrics and customer satisfaction

Cost variance on inventoried items

Maintain pricing accuracy, price breaks, and accurate vendor information

Serve as a point of contact to customers

Resolve customer issues and log corrections in a timely manner

Plan and forecast orders

Coordinate with the shipping department to ensure timely delivery of orders

Expedite orders as needed

Adherence to company ISO processes and procedures

Issue Purchase Orders (POs) to support acquisition of inventoried and non-inventoried items

Follow up on open POs to assure vendor on-time delivery

Communicate with other departments on order status

Maintain IQMS (PO data) with accurate information

Support organizational objectives of lean manufacturing utilizing min/max ordering levels or visual Kanban tools

Utilize IQMS to calculate proportions, percentages, area, and volume

Solve practical problems and deal with multiple variables where limited standardization exists

Track monthly sales and provide projections to the Management Team

Conduct End of Life evaluation for exiting customers and coordinate mold and material removal

Other duties as assigned

$24 - $28.82 Hrly

Company information

We are a global manufacturer and provider of products for customers predominantly in the consumer products, aerospace and industrial end markets, with approximately 3,500 dedicated employees in 13 countries. We provide customers with a wide range of innovative and quality product solutions through our market-leading businesses. Our TriMas family of businesses has strong brand names in the end markets served, and operates under a common set of values and strategic priorities under the TriMas Business Model. TriMas is publicly traded on the NASDAQ under the ticker symbol “TRS,” and is headquartered in Bloomfield Hills, Michigan. For more information, please visit www.trimascorp.com.

Manufacturing, Aerospace and Defense, Automotive, Building Materials, Packaging and Containers

Public Company

Bloomfield Hills, Michigan

Company Specialties:

Applying technology for unique customer solutions, Continuously improving financial performance, Proprietary, highly-engineered products, and Leading positions in focused markets

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