Director of Business Insights Delivery

Washington, DC, United States

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Data Analytics

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$123,400.00 - $203,700.00

Target Openings

1

What Is the Opportunity?

Enterprise Customer Experience has an exciting opportunity to build out best-in-class business insights and delivery tools supporting Customer Experience and Market Research. You will partner with Market Research experts and Enterprise Data & Analytics to build out new data assets that address ongoing needs in competitor and distribution intelligence. Additionally, you will lead a small team to stand up data visualization and dashboard capabilities in support of analytics and ECX business partners.

The ideal candidate has a high attention to detail, can distill the needs of internal customers into requirements, is analytically minded, has experience with various business intelligence delivery platforms, has leadership experience, and loves to learn new things.

Hybrid work arrangement.

What Will You Do?

Utilize Business Intelligence Platforms such as Qlik and/or MicroStrategy to support data visualization, analytics, and Information Delivery needs.

Partner with the internal Business Intelligence teams and Market Research experts to design, build, and deploy data assets that house Market Insights Data.

Serve as primary point-person to internal stakeholders to collect, prioritize, and distill high-level needs into detailed requirements.

Focus on what pieces of value need to be delivered to achieve business partner and internal goals and objectives.

Lead the intake of business demand and assess value to ensure alignment to long-term roadmaps.

Work with business partners to design insights portfolio that addresses goals and objectives.

Drive adoption of insights delivery solution among business partners, including reporting, guided analytics, self-service, embedded, augmented, and data as a service capability.

Work to ensure team structure and skills are sufficient to deliver and maintain value over time. Balances dependencies with internal and external organizations to ensure value delivery plan can be met.

Coach and aid in the skill development of the team.

Align solution design to enterprise data management, security, and governance controls.

What Will Our Ideal Candidate Have?

Development experience in Qlik or MicroStrategy is needed.

Experience overseeing and/or managing a data product

Experience with a variety of Business Intelligence tools (SQL, Python, Snowflake)

Previous leadership/management experience

Excellent communication skills with the ability to interact with management.

Ability to quickly gain an understanding of Travelers' business strategy and plan objectives to align with enterprise goals.

What is a Must Have?

Bachelor’s degree or five years equivalent experience with business intelligence tools, techniques, manipulation, or related.

What Is in It for You?

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ([email protected]) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .