ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Withings
Boston
Job Description Job Description ** Must be able to commute 3X per week to the Boston office located at 225 Franklin Street.** Withings revolutionized connected health by launching the world's first Wi-Fi scale in 2009. Since then, we’ve become known for innovative devices which pair timeless design and advanced sensing capabilities. Our award-winn
Job Source: WithingsBuyers Edge Platform
Waltham, MA, United States
Who are we? ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands. As a Buyers Edge Platform SaaS So
Job Source: Buyers Edge PlatformBuyers Edge Platform
Waltham, MA, United States
Who are we? ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands. As a Buyers Edge Platform SaaS S
Job Source: Buyers Edge PlatformWithings
Boston, MA, United States
** Must be able to commute 3X per week to the Boston office located at 225 Franklin Street.** Withings revolutionized connected health by launching the world's first Wi-Fi scale in 2009. Since then, we’ve become known for innovative devices which pair timeless design and advanced sensing capabilities. Our award-winning ecosystem includes the world’
Job Source: WithingsLeanIX
Boston, MA, United States
We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages - from onboarding to renewal. The tasks range from data-driven analysis and executio
Job Source: LeanIXJebbit Inc.
Boston, MA, United States
**Customer Support Associate, Customer Success** at Jebbit Boston, MA. On the Jebbit Support team we strive to be the differentiators that set our company apart from the rest. Each interaction with Jebbit platform users is an opportunity to exchange value and provide an experience that our customers wont be able to find elsewhere. As a **Cus
Job Source: Jebbit Inc.Withings
Boston, MA, United States
** Must be able to commute 3X per week to the Boston office located at 225 Franklin Street.** Withings revolutionized connected health by launching the world's first Wi-Fi scale in 2009. Since then, we’ve become known for innovative devices which pair timeless design and advanced sensing capabilities. Our award-winning ecosystem includes the world’
Job Source: WithingsAttensi
Boston, MA, United States
We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages. We work with some of the largest professional services, consult
Job Source: AttensiBoston, MA, United States
About HqO
As the leader in workplace experience technology, HqO is revolutionizing how people connect with each other and the places they work — right from the palm of their hands. Composed of an award-winning app, analytics suite, hybrid work tools, and a flex space management system, the HqO Workplace Experience Platform empowers top employers and commercial property teams to create personalized experiences that engage and delight the people at their properties and inform data-driven decision making. Active in over 200 million square feet and across 25 countries, 57% of the Fortune 100 rely on HqO to build meaningful relationships with the people in the workplace every day.
We’re backed by some of the world’s most prominent VC and real estate companies, and growing rapidly across the world. We’re driven by our core values of Let’s Go (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a stable, fast-growing, and highly collaborative and supportive team that is at the forefront of workplace transformation, we’re the company for you.
Deliver a world-class customer experience by focusing on customer business outcomes, resulting in best-in-class NPS results.
We’re hiring a Customer Success Associate that considers themselves the following: You’re obsessed with delivering top-tier customer success and pride yourself on exceeding customer expectations. You’re a team player who is able to assist in managing the full customer life cycle. You have a proven track record of acting as a trusted advisor to your customer. You’re a creative thinker leveraging key insights from datasets to tell a story. You’re a critical problem solver, and hungry to create a world-class tenant and customer experience.
Responsibilities
Partner with a CSM to own the entire customer lifecycle
Work cross-functionally to develop customer solutions
Understand and execute against the customer goals
Identify churn risk from a tenant & property level and build a tenant experience strategy to prevent/reduce churn
Establish multi-level relationships across different personas at the property and facility manager level
Obsessively monitor product usage and creatively engage to drive adoption
Drive creative and successful launch events across our customer’s portfolio
Create and present engaging in-app content for tenants in our customer buildings
Communicate succinctly through in-app push notifications, emails, and short-form content
Consult with client contacts on their tenant experience programming to help them execute memorable tenant events
Dive into app engagement data to understand and inform the effectiveness of your content strategy
Liaise with third party retail and tech vendors during onboarding and adoption phases
Understand business to consumer marketing
Qualifications
2+ years experience in Customer Success or customer-facing role in a tech startup
Comfortable with presenting content plans to clients and property teams
Excited to work in a fast-paced, rapidly changing startup environment
Able to demonstrate empathy and develop a strong rapport with customers, retailers, and app users
Obsessed with improving user experience and daily life at work through mobile technology
You’re an engaging writer that can capture and engage a user. You must be able to capture their tone.
An excellent communicator. You need to be able to recognize different customer motivations and needs and communicate effectively across multiple stakeholders.
A creative, out-of-the-box thinker. You need to take a concept from ideation through validation and execution.
Comfortable with ambiguity, uncertainty, and autonomy
Able to prioritize the critical few from the trivial many
Able to come up with creative and innovative solutions to problems
Ability to draw insights and learnings from data and surveys to optimize tenant experience strategy
Comfortable navigating conversations regarding APIs and SDKs preferred
Proven experience building relationships with all levels within an organization
Comfortable analyzing data sets to craft a compelling story
Strong organizational skills and must be detail oriented
Proficiency with Salesforce.com
CRE experience preferred, but not required
#LI-HYBRID
#J-18808-Ljbffr
Customer Success Associate jobs in Boston, MA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.