Facilities Operations Manager
Bellevue, WA, United States
Description:
Meta is seeking an experienced and dynamic facilities professional to manage and work on operations, relocation, expansion and renovation projects across the PNW Region, North America. We are looking for someone who can manage multiple campuses/locations that exceed 3MSF with exciting growth ahead. This position will have a key role in embodying and supporting the community and culture of this market, delivering new spaces and implementing regional strategies to scale operations. This role will report to the West Region Facilities Operations Manager.
Job Responsibilities:
Regional oversight and responsibility for on-site management of facilities operations and services in traditional and serviced offices
Leadership role in working with site leads to develop and foster Meta culture
Work with Project Management, Real Estate & Facilities, Office Leaders, Workplace Design to help define scope of work for new builds, expansion, renovation projects to deliver best-in-class workplace
Coordinate office requirements for space planning, furniture, IT, and Security and other cross-functional partner to execute on operational expectations
Support events teams and partner with Events & Amenities leads in support of their strategic plans
Develop and manage budgets associated with Facilities OpEx annual budgets, forecasting, and CapEx planning
Support the advancement of the evolution of work and employee experience throughout the workplace
Manage communication and relationship with building landlords and Meta tenants where applicable
Lead client relationship management for all internal clients and ensure excellent and consistent levels of customer service delivery
Provide direction to onsite facilities management vendor team
Regional leadership of business critical/emergency resiliency planning and response execution to resolve promptly while ensuring minimum disruption to the business
Full oversight and responsibility of regional operations, strategy, programs and process to support 24/7 operations, critical systems backup, preventative maintenance, and asset management
Oversee regional alignment of standards in terms of hard and soft services including preventative maintenance delivery, janitorial, culinary operations maintenance, moves-adds-changes process, shipping/receiving operations and process including management of IFM contract including SLA’s & KPI’s
Management responsibilities of direct reports and provide support through ongoing career growth and development plans
Job Requirements:
10+ years experience in facilities operations, site operations, property management leadership role or combination of education and/or similar industry experience
3+ years of management experience
Experience reviewing and understanding lease and vendor contracts
Experience managing campus environments
Customer service and relationship management experience
Strength in negotiating and influencing skills
Experience handling high level communication with leadership and heads of office
Experience working effectively within deadlines in a fast-paced, growing environment
Organizational skills coupled with attention to detail and follow-up
Bachelor’s/MBA preferred with preferred focus in business, facilities management, engineering, construction management, real estate, or property management.
Leased, owned, and retail commercial operations experience
Technical lab operation experience (cleanrooms, research & development environments)
Experience managing campus/site operations in multiple states/countries
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