Athenaeum Director of Member Experience and Engagement

Indianapolis, IN, United States

Athenaeum Director of Member Experience and Engagement Athenaeum Center - 401 E Michigan St Indianapolis, IN 46204, Indianapolis, Indiana, United States of America

Job Description Posted Wednesday, February 21, 2024 at 5:00 AM | Expires Friday, March 22, 2024 at 3:59 AM

Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our employees enjoy a diverse & inclusive environment and the opportunity to do cause-driven work to impact our communities through Youth Development, Healthy Living & Social Responsibility. If you are interested and have the skills and desire to make a difference, please continue by completing our online application. Thank you for your interest in our Y!

GENERAL FUNCTION

Under the direct supervision of the Center Executive or Associate Executive Director, the Membership Director is responsible for developing membership and other program revenue, which will enable the center to advance their mission and strategic center plan. Responsibilities include but are not limited to meeting and/or exceeding revenue goals for all membership categories, inlcuding corporate membership accounts. The Membership Director will also work closely with the Center Executive and/or Associate Executive Director, Member Involvement Team in member retention and with the Director or Coordinator of Administrative Services and related staff to ensure the center is providing timely, efficient and consistent service. The Membership Director will spend approximately 60% in related administrative functions and 40% in direct sales.

KNOW HOW

A Bachelor’s degree in Business Administration, Marketing, or related is required, and/or equivalent experience. Must have a minimum of 2-4 years of experience in sales, 1-2 years in sales development (developing a strategic sales plan) and a proven track record of taking initiative and innovative approaches to surpass challenging performance goals. Must have strong interpersonal skills with the ability to build rapport and credibility quickly, as well as, 2-4 years leading a sales team producing desired results. Excellent presentation, writing and negotiation skills are essential to success in this position. Must possess an entrepreneurial spirit with the ability to demonstrate flexibility in a rapidly changing, fast-paced and often ambiguous work environment. Position requires a varied work schedule, including evenings and weekends. Candidate must be knowledgeable and keep current of center program offerings and the scope of options available to members (including the membership pricing structure).

PRINCIPAL RESPONSIBILITIES

*Designated as a First Responder in the event of an emergency.

Develop, implement, monitor and modify the strategic sales plan for all membership categories including center corporate membership in order to meet or exceed membership goals.

Be accountable for the Membership Development Sales Standards (see attached).

Oversee and implement the process for prospecting new members (phone, walk-in, web).

Oversee and implement the new member follow-up calls.

Coordinate and conduct the tour process for potential new members using the consultative approach, determining needs and offering solutions and options.

Partner with Member Services desk staff to drive service initiatives and cross-selling opportunities.

Serve as the direct contact for member recovery and cancellations.

Hire, develop/coach and supervise a sales team (e.g. Membership Specialist) with approval from the Associate VP of Membership and Wellness.

Supervise the Member Service Supervisor, who manages both the front and hospitality desks.

Serve as the point person for membership sales training (e.g. outsourced sales training), internal training (e.g. Listen First) and monitor sales and member service team in regard to effective telephone skills and tour guidelines.

Maintain and provide current reports for member prospects and sales as needed.

Participates and provides leadership to center and association groups and projects as needed.

Coordinate Association membership promotions as directed.

Performs other duties as assigned.

It is the policy of the YMCA of Greater Indianapolis to provide equal employment opportunity to employees and candidates for employment. Accordingly, there shall be no discrimination against any employee or candidate for employment due to race, color, religious creed, sex, national origin, age, citizenship, disability or against disabled veterans and veterans of the Vietnam era. This policy is applicable to the policies governing recruitment, hiring and placement, promotion, training, compensation, employment environment, and separation or termination.

Compliance with this policy is the personal responsibility of all personnel, especially those whose duties are related to the hiring of new employees and the status or tenure of current employees. Further, as an Equal Opportunity Employer, the company will cooperate fully in the implementation of applicable laws and executive orders.

Job Function MGMT1

Pay Type Salary

Hiring Min Rate 43,007 USD

Hiring Max Rate 53,759 USD

Athenaeum Center - 401 E Michigan St Indianapolis, IN 46204, Indianapolis, Indiana, United States of America

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