Client BI Delivery Manager

Chicago, IL, United States

**About JLL**

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!

**About JLL Technologies**

The Commercial Real Estate (CRE) industry is at an inflection point. The technological disruptions that have already transformed retail, travel, and transportation have been slower to emerge here, but they are coming at full speed. JLL, a globally recognized leader in CRE, recognized these forces early, and is making massive investments in technology to transform both itself and the industry as a whole.

JLL Technologies (JLLT) is the tech arm of JLL, with the dual mandate of growing the companys technology revenue while also driving market share and margin gains in our existing business. Our mission is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.

**About this role**

We are currently seeking a **BI** **Delivery Manager** specializing in **technology delivery** to join our JLL Technologies **Core Products** **Client Delivery** team. The primary purpose of the role is to lead the implementation and delivery of Business Intelligence solutions for new and existing clients and account teams, ensuring that these products meet the required needs and are delivered timely and within budget.

The Delivery Manager is responsible for providing technical project planning, management and execution for JLL clients to ensure alignment with overall business strategy. This includes managing all phases of service delivery for projects, from analysis and design, through configuration and build, testing, training, and deployment.

**What this job involves**

As a **Client BI Delivery Manager** at JLL Technologies, you will be directly responsible for

* Evaluating complex requirements among multiple stakeholders and interprets requirements needed to complete deliverable

* Creating initial project proposals, project charters, and statements of work

* Creating and managing delivery control documentation, including requirements documentation, work plans, timelines, budgets, resource plans, and knowledge transfer plans

* Engaging with senior business leadership to ensure product delivery meets business needs

* Coordinating across JLLT and Business to ensure seamless delivery for client

* Managing support team, including analysts, implementation specialists, engineers, and testers

* Managing project budgets

* Managing and reporting delivery risks and issues

* Managing change control process

* Managing user acceptance testing and release plans

* Managing communications with stakeholders, business transition team, and business and IT management

* Participating in business-led change management processes

* Maintaining thorough knowledge of customer segments and customer needs

* Maintaining thorough understanding of product features and functionality

* Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering

* Assisting in documenting business needs and identifying appropriate technology solutions

* Assisting in defining and documenting functional and technical requirements and assist in defining business requirements

**Before you apply its also worth knowing what were looking for****:**

***Knowledge, Skills and Abilities***

* IT Project management w/concentration on software delivery management

* Demonstrated expertise in CRE applications

* Demonstrated expertise in Business Intelligence tools

* Business analysis and requirements gathering

* Budget and resource management

* Relationship management and communications

* Proven ability to navigate in a large matrix organization

* Excellent attention to detail

* Self-motivated, able to set priorities and work autonomously

* Customer service focus

* Knowledge of real estate industry preferred

***Education and experience***

* Bachelors degree required, MBA preferred, preferably in information systems, computer science, or business administration

* PMI or equivalent certification preferred

* Six Sigma certification or exposure preferred

* Minimum of 10 years of work experience in IT industry or department

* Minimum of 7 years of work experience in leading IT programs

* Experience in managing simultaneous complex projects from inception to successful completion

* Experience in real estate Industry a plus

**What you can expect from us**

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We cant wait to see where your ambitions take you at JLL. Apply today!

***JLL Privacy Notice***

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

This position may require you to be fully vaccinated against COVID-19. If required, youll be asked to provide proof that youre fully vaccinated upon your start date. Youre considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at [email protected] . This email is only to

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