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RoundTable Technology
City of Daşşak, NY, United States
Come Join Us! RoundTable Technology has an opening for a Customer Success Manager on our Customer Success Team RoundTable Technology is a growing IT company offering premier managed IT services to nonprofits. Headquartered in Frisco, Texas, we have additional offices and staff in Maine, New York City, Connecticut, and the Philippines. Wanted: Cust
Job Source: RoundTable TechnologyTechSee Augmented Vision Ltd
City of Daşşak, NY, United States
About Us: TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. We’re proud to be backed by leading VCs at Salesforce and Telus, and we’re looking for someone who shares our passion for innovation and collaboration to join our team. We've redefined service for Fortune 500 companie
Job Source: TechSee Augmented Vision LtdBitGo Inc.
City of Daşşak, NY, United States
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, Bi
Job Source: BitGo Inc.Café
City of Daşşak, NY, United States
[Full Time] Customer Success Manager at Café (United States) | BEAMSTART Jobs Customer Success Manager Café United States Date Posted 22 Feb, 2023 Work Location New York, United States Salary Offered $70000 — $100000 yearly Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options Yes Vacancies 1 available Your role ????
Job Source: CaféETAP - Operation Technology, Inc.
City of Daşşak, NY, United States
ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP su
Job Source: ETAP - Operation Technology, Inc.BitGo, Inc.
City of Daşşak, NY, United States
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, Bi
Job Source: BitGo, Inc.Canary Technologies
City of Daşşak, NY, United States
Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies
Job Source: Canary TechnologiesRockerbox
City of Daşşak, NY, United States
Are you excited to take on challenges, see the results of your efforts, and work alongside colleagues who have the same drive? Do you thrive in a dynamic environment where you are trusted to move forward independently? Are you eager to join a fast-growing tech company with a collaborative culture where your sense of humor will be appreciated? Are y
Job Source: RockerboxCity of Daşşak, NY, United States
Flowcode is the offline to online conversion platform, frictionlessly converting fans to brands. Privacy-compliant, ultra-fast, and designed with intention, Flowcode is the number one trusted QR and Offline to Online conversion platform. Founded by the former CEO of AOL and President of Google Americas, we are a team of experienced executives, startup founders, engineers, scientists, artists, and designers - who are all consumer, customer, and data-obsessed.
As Customer Success Manager, you will be responsible for the entire client lifecycle, serving as the primary point of contact for our clients and serving as the voice of the customer to our internal teams. You will conduct the client onboarding experience, drive adoption of the Flowcode platform, ensure programs and campaigns are being executed effectively in accordance with best practices, and empower customers to achieve their goals. By being an expert on the Flowcode platform, you are able to provide a unique level of consultation to our customers to ensure success. The Customer Success Manager will also play an integral role in revenue generating activities via renewals and upsell opportunities. You will work with cross-functional teams including Sales, Product, Engineering & Design to ensure the needs of our customers are front and center in our product roadmap and business operations.
You're the perfect fit for this role if:
You are customer obsessed and data-centric
You have 3 - 5 years experience in a customer/client facing role at a product-led growth organization (enterprise and consumer SaaS preferred)
You are passionate about driving success for your customers by deeply understanding their needs and pain points and relentlessly driving towards solutions
You thrive in a fast paced, dynamic environment and are highly proactive and adaptable
You are an extremely strong communicator (both written and verbal)
You are passionate about delivering innovative products and solutions to customers
Additional skills and experience:
A strong educational background and track record of relationship management
Unmatched organizational and prioritization skills across multiple projects
A high standard of excellence, attention to detail, and commitment to quality
A high level of comfort connecting with and speaking to new people
Determination, results-orientation, and a high "motor" that drives you to succeed
Experience seeking out and leveraging feedback to improve processes on a regular, recurring basis
An interest in the Flowcode product and suite of offerings
Exposure to and familiarity with CRM tools (HubSpot preferred)
Your responsibilities:
Increasing customer retention and expansion and reducing the time required to onboard new partners
Engaging newly launched customers as well as prospective customers to ensure product adoption and continued usage
Supporting our clients' marketing and operations teams, understanding their priorities and objectives and translating into actionable plans
Testing new processes, playbooks and programming strategies that best support customer goals
Tracking and reporting on the results of these processes internally, specifically within the sales and product teams
Providing hands on support and training resources to customers, encouraging their self sufficiency in the platform
Maintaining and improving correspondence with brands, soliciting and responding to feedback, and finding ways to tailor and improve the partnership, including sharing data and creative updates
Deftly navigating organizations and personalities to achieve results effectively
Communicating and evangelizing the Flowcode value proposition effectively to a variety of audiences
Leveraging strong analytical and project management skills to drive process and overall excellence
Maintaining robust records and updates in our CRM
Why Join Us:
A competitive compensation package with equity and bonus potential.
The chance to shape the future of a high-impact company that's already changing the game.
A dynamic, collaborative work environment in the heart of NYC.
The opportunity to work with a talented, passionate team that's always pushing the boundaries in an environment of continuous testing and learning.
This is an in-office role at our beautiful offices in Soho, NYC.
Note: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The current range for this role is $70K - 115K OTE plus equity.
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Customer Success Manager jobs in City of Daşşak, NY, United States
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