Lead Operations Specialist

Denver, CO, United States

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.

We are looking for Operations Specialist Lead to maintain our fleet of shared electric vehicles. As an Operations Specialist Lead at Lime, you will wear multiple helmets to support our daily operations. This role is ideal for mechanically-inclined operations professionals that want to broaden and build their career experiences in a highly flexible position.

What you’ll do: Onboard, train, and lead a team of Operations Specialists and Senior Operations Specialists while assigning daily tasks as needed and ensuring workflow is efficient and thorough

Maintain a team oriented environment and integrate new members to the team

Evaluate and provide feedback on team performance

Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market

Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de escalation skills

Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreements

Maintain communication with the team including peers, shift lead, and manager

Participate in Lime events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles

Support battery management operations when applicable by ensuring accurate documentation and quality checks are completed

Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow

Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests

Detect and report uncommon situations related to on the ground service and product

Occasionally assist customers in field by providing support related to Lime vehicles

Follow established safety procedures to ensure Lime riders are on the safest vehicles

May operate a pallet jack or push cart on an as needed basis

Additional job related tasks as assigned

About you: Must be at least 21 years of age with a valid driver license and good driving record

1 year of experience in a similar position while leading and coaching others

An understanding of workforce management to help Ops Management ensure efficient staffing

Experience in a similar position with knowledge of the local geography

Ability to drive large vans and work outdoors in all weather conditions

Ability to lift up to 65lbs / 35 kg on a frequent basis required

Knowledge of cell phone applications. iOS experience preferred

Ability to work various shifts including evenings and weekends

Experience safely operating a pallet jack or push cart

Strong problem-solving skills, with the ability to perform quick and efficient repairs

Self-motivated with and the ability to work independently with minimal supervision

Strong organizational skills with the ability to manage daily tasks

A safety-oriented mindset, capable of conducting rigorous quality checks

Excellent communication skills with the ability to interact with team members, riders, and city officials

$23 - $23 an hour *Disclaimer: To ensure the safety of our drivers Dual-Facing AI Dash Cams that record the road and inside the cab have been installed in our vehicles. As a requirement of this position, a waiver accepting acknowledgement of the Dash Cam in Lime’s vehicle must be signed.

This is a contracted position that will be hired, managed, and compensated through a third-party employer. By submitting information through this posting, the applicant agrees Lime may forward all submitted information to the applicable third-party employer, and the third-party employer may contact the applicant regarding the role.

The hourly rate for this position is $23 .00 . This position is not eligible for benefits through Lime as this is a contract position.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excitesyou we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.

#J-18808-Ljbffr