Customer Service Associate/ Senior Customer Service Associate

San Mateo, CA, United States

Overview:

As a Customer Service Associate, you can make the difference between an amazing experience and an ordinary one. We are looking for people-focused, communicative, and team-oriented individuals to join us in this role. No jewelry experience? No problem! We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each customer. Whether youre early in your career or a seasoned professional, youll be joining a team where your contributions make a difference!

Our Customer Service Associates play an important role as the first and last impression for our valued guests. If you value providing great customer service and have a strong attention to detail, youll be a good fit for this position. Your impact will extend beyond transactions, influencing the overall customer experience and ensuring our guests receive nothing short of excellence. Join us and be part of a team dedicated to creating extraordinary moments!

The salary range for this role is $26-$30 per hour . The range describes the minimum to maximum likely rate for this job description in this local market in the state of California. Individual pay will be determined based on skills and qualifications for the role. The salary range for this same position may be lower or higher in other markets.

Responsibilities:

Customer Interaction

Engage in face-to-face, email, and phone communications to endure seamless customer experiences for each and every guest

Operate as a cashier, handling transactions and assisting customers with payment plans, warranty information, and returns

Operational Excellence

Navigate front and back of house operations, including store greeter duties, basic quality control, inventory, and upholding merchandising standards

Cross-train in areas such as Care and Cleaning, virtual sales, merchandise transfers, and other vital tasks

Understand the functions of the shop, and assist with the flow of merchandise in and out of the jewelry shop to ensure customers receive their pieces in a timely manner

Company Culture

Ensure a positive and engaging workplace for all by embodying company values such as integrity, continuous improvement, and teamwork

Strive for personal growth by maintaining product knowledge and embracing Shane Co.s philosophies

Give and receive constructive feedback, adapting with coaching you may receive

Qualifications: Prior customer-facing experience is required; jewelry sales experience is not mandatory we'll provide comprehensive training and ongoing learning opportunities!

Availability during evenings and weekends is a must, with the perk of being closed on 7 major holidays.

High level of visual acuity and manual dexterity.

Excellence in written and spoken English; effective communication is key.

Proficient in basic math and cash handling

A minimum of a high school diploma or equivalent is required.

Behavioral Characteristics:

Why Work for Shane Co.?:

Joining #TeamShaneCo comes with a host of benefits designed to support you and your loved ones- we understand a supportive benefits package is key to a fulfilling work experience. As a family-owned business, we prioritize your well-being, recognizing that our success is a collective effort. Here's what we offer:

Compensation and Recognition: we operate on a team-based model; no commission sales! We offer a competitive base rate, engaging SPIFs, and monthly opportunities for team performance bonuses.

Time off: Youll enjoy a generous time-off package, including 3 weeks of vacation, and an annual float day. We value holidays and are closed on major ones. Plus, you receive a float day and paid volunteer day annually. We also value your work-life balance and keep favorable hours that provide a great retail experience to our customers while respecting your time and well-being.

Family-centric benefits: We care about your family, and our benefits extend beyond standard offerings. In times of major illness, you can earn time off at full pay for self or family care. Youll also benefit from paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities.

Health and wellness: We value your health and provide you with paid sick time. Additionally, you can access competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. You can also enjoy voluntary benefits, including long-term disability, life insurance for dependents, and pet insurance. We also have a dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally.

Employee Discount: Enjoy a generous store and online discount, available for you and your family members.

Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers milestone moments such as weddings, birthdays, anniversaries, and everything in between.

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!

The salary range for this role is $26-$30 per hour. The range describes the minimum to maximum likely rate for this job description in this local market in the state of California. Individual pay will be determined based on skills and qualifications for the role. The salary range for this same position may be lower or higher in other markets.

Employer will not sponsor visa or work authorization.