Delivery Driver and Customer Service Representative
Des Plaines
Job Description Job Description Description: Gentell is one of the largest vertically integrated wound care companies in the world. Based in Yardley, PA and with offices, distribution centers and manufacturing plants around the world, our purpose is to make a positive difference in the quality of life for the injured, the chronically ill and those near the end of life.
Our success is a result of the talents, dedication and commitment of our people to drive our business forward. We provide career advancement opportunities through Gentell University, leadership development programs and executive mentoring. You would be joining a company committed to “make it better” every day, for our customers and for our employees.
We are looking for a combined Delivery Driver and Customer Service Representative. The ideal candidate will will be responsible for the delivery of products over established routes. The position has two parts to it. Firstly, the correct loading and unloading of the vehicle, ensuring overall vehicle safety. Secondly, and equally important, providing customer service. Interaction with staff at customer locations including potential delivery to locations inside the customer location and checking stock levels. This role represents a “front line” representation of the quality of Gentell.
We are committed to the health and safety of our employees and our customers. We require employees to self-monitor COVID-19 symptoms and to follow all CDC and CMS guidelines. We provide full PPE for each of our employees who are conducting facility visits. We also provide tools for telehealth for those facilities that need to be serviced remotely.
Requirements: Core Competencies
Customer Focus
Communication
Energy & Stress
Teamwork
Problem Solving
Accountability and Dependability
Ethics and Integrity
Accountabilities
Operate and drive light trucks to deliver various Gentell products
Perform pre-trip inspection of vehicle
Ensure correct loading and unloading of vehicle
Operate vehicle in a safe manner, obeying all rules of the road
Comply with all company policies and procedures regarding the delivery of goods and while representing the company
Record information on pick-ups and deliveries, vehicle mileage, fuel costs and any problems encountered
Communicate with corporate office
Report vehicle defects, accidents, traffic violations, or damage to the vehicles.
Check all load-related documentation to ensure that it is complete and accurate.
Communicate effectively with the public and customers, and co-workers both verbally and in written form
Deliver to product and proper paperwork to our customers in a courteous and timely manner
Provide feedback to supervision regarding customer problems, mechanical problems, or delivery problems
Complete all necessary paperwork at the end of the shift. May include, but not limited to, daily logs, inspection logs, delivery receipts, vehicle inspection, hours of service, etc.
Requirements
High School Diploma, G.E.D. or equivalent
Valid Driver's License
(3) years experience in delivery and customer service
Clean Driver's abstract
Clear Criminal Background Check
Computer Literate
Strong mechanical aptitude with ability to perform routine vehicle maintenance
Demonstrated organizational skills with strong oral and written communication abilities
Exceptional organizational abilities with task prioritization, multi-tasking, use of timelines and time management techniques
High level of personal integrity
Strong work ethic
Professional/mature demeanor under stressful situations
Ability to work in a fast-paced environment
Confident, consistent decisive personality
Must be self directed and able to work with minimal supervision;
Will be required to work both indoors and outdoors
Manual dexterity required to use desktop computer and peripherals
Occasional weekends as required
Weekend work may be required
Ability to lift up to 50 pounds