General Manager - Portland
Portland, OR, United States
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Job Description:
**About the Role**
As the General Manager you will lead the care home to achieve financial, operational, customer and people/human resources targets. Report to the Regional Manager and provide support to effectively lead, manage, and implement Bupa Aged Care Australias current and new strategic directions.
**About the Care Home**
A modern care home in the regional coastal town of Portland, in southern Victoria, 300km's from Melbourne, and just over an hour from Mt Gambier, SA. It is close to the local community with schools, parks, tourist locations and with transport links nearby. It is a 120 bed home with palliative, dementia and respite care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.
**Benefits**
In addition to a supportive manager, a competitive salary package, a range of discounts on Bupa products (healthcare, optical, dental), youll be challenged and encouraged to innovate.
* Relocation and accommodation assistance if you are relocating.
* Generous management bonuses paid at 6 and 12 months.
* A People First wellness program that can be accessed by all employees.
* Bupa Online Leadership Development, available on demand.
* Clinical learning opportunities and more, through online and face to face training.
* Employee Networks for you to get involved in a passion area, have your voice heard and be you at Bupa.
* Internal transfers across our care homes.
**Duties**
* Create a positive and engaged culture in the Care Home for all employees to thrive in.
* Provide strong leadership to your Care Home employees, leading with Bupas Values to ensure your team are supported to perform at their best
* Support your leaders to have frequent team and individual performance and development conversations, to help employees be successful in their roles
* Ensure a person-first approach is taken at the Care Home to support our residents and their families, enabling and respecting residents to make informed decisions about their care
* Ensure Aged Care Standards are embedded within the Home.
* Diagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at pace
**Skills & Experience**
* Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience and acting on customer feedback.
* Leadership roles in highly regulated sectors with strong performance standards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers).
* Capacity to actively learn through experimentation, pivot and apply experience to new roles and industry.
* Has developed or driven continuous improvement efforts in large organisational settings.
* Experience leading others through high-pressure situations or adversity.
* Solid commercial understanding of budgets, resource management and key levers for profitability to allow for better care outcomes and re-investment opportunities.
* Considers differences in stakeholder perspectives to reach optimal solutions and ensure organisational responsiveness to stakeholders.
* A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards.
**Culture**
We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.
**How to Apply**
Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.
Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement successful applicants will have this cost reimbursed upon commencement.
**IMPORTANT: All aged care workers must be vaccinated against seasonal influenza, and have the relevant COVID and Booster vaccinations in line with State legislation. Evidence of these vaccinations will be required prior to commencement.**
To learn more about working at Bupa please visit our website:
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.
Time Type:
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