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Assistant Property Manager

Dallas

Job Description Job Description The Assistant Property Manager works hand in hand with the Property Manager to assist in the daily operations of the property and ensure brand and service standards are being met. The APM is a collaborative team player that helps oversee the Resident Coordinator department and plays an active role in creating an enjoyable environment for both employees and residents on site.

Responsibilities

Operations Assist in the daily operations of the property by efficiently communicating with prospective and existing residents in a timely manner

Address all resident questions or concerns and assist them with various technologies (Entrata, Latch, Amazon Lockers, etc.)

Help create a seamless move-in experience, utilizing Entrata and Salesforce software to ensure all resident information is up to date, including but not limited to: lock out fees

deal summaries

pet information

recurring charges

warning notices

work orders

roommate addition/release forms

Conduct property walkthroughs to ensure building cleanliness + expectations are being met

Assist GM in overseeing retail, maintenance vendors, and maintenance projects

Financial Actively check A/R

Assist with pre-bills and recurring charges

Follow up with delinquencies, add concessions to ledgers, send/deliver rent demands, track broker payouts.

Review financial reports with GM (P&L, AR, etc.)

Review monthly pre-bill rent & utilities

Audit leases and ledgers

Assist in overseeing reporting and system financials to ensure accuracy (i.e. FMOs, rentable items, other income etc.)

Leasing Assist in overseeing leasing and renewal processes to review applications and pricing

Participate on weekly pricing calls

Audit website + ILS sites for accuracy

Work with GM on leasing and resident retention strategies

Resident Engagement Send communication + email blasts

Assist with resident events

Manage and resolve resident issues

Monitor online reviews

Be responsible for communication channels to ensure company standards of hospitality and customer service are met

Team Management Assist in overseeing the on-site team

Review daily shift reports

Assist GM with onsite meeting coordination

Connect with Resident Coordinators on a daily basis

Champion staff birthdays and other employee events

Attributes

Ability to communication effectively verbally and via e-mail

Highly developed customer service skills

Attention to detail and ability to multitask and stay organized

Desire to coach and development team members

Proficiency in software systems relating to property management and or related industries

Employee Benefits

Time away

Generous PTO policy + EOY rollover

10 paid company holidays

Paid parental leave

More than just your salary

401k + company match

Discounted employee rent program

Free parking + pre-tax commuter benefits

Monthly spot bonus programs

Employee referral incentive

Discounts at all in-house cafes

Health + Wellness

Gym + pool access at any of our Urby locations

80% employer sponsored Cigna medical, dental, vision plans

HSA + FSA with up to $2,500 company match

Mental health support available through Ginger

Culture

Social work environment with fast paced start-up energy

Company outings including a beach party day!

Complimentary snacks and monthly team lunches

Casual but cool dress code

Growth + Development

Networking events

Exclusive trainings with inspirational industry experts

Cross-training programs

Tuition reimbursement

Apply

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