Assistant Property Manager
Dallas
Job Description Job Description The Assistant Property Manager works hand in hand with the Property Manager to assist in the daily operations of the property and ensure brand and service standards are being met. The APM is a collaborative team player that helps oversee the Resident Coordinator department and plays an active role in creating an enjoyable environment for both employees and residents on site.
Responsibilities
Operations Assist in the daily operations of the property by efficiently communicating with prospective and existing residents in a timely manner
Address all resident questions or concerns and assist them with various technologies (Entrata, Latch, Amazon Lockers, etc.)
Help create a seamless move-in experience, utilizing Entrata and Salesforce software to ensure all resident information is up to date, including but not limited to: lock out fees
deal summaries
pet information
recurring charges
warning notices
work orders
roommate addition/release forms
Conduct property walkthroughs to ensure building cleanliness + expectations are being met
Assist GM in overseeing retail, maintenance vendors, and maintenance projects
Financial Actively check A/R
Assist with pre-bills and recurring charges
Follow up with delinquencies, add concessions to ledgers, send/deliver rent demands, track broker payouts.
Review financial reports with GM (P&L, AR, etc.)
Review monthly pre-bill rent & utilities
Audit leases and ledgers
Assist in overseeing reporting and system financials to ensure accuracy (i.e. FMOs, rentable items, other income etc.)
Leasing Assist in overseeing leasing and renewal processes to review applications and pricing
Participate on weekly pricing calls
Audit website + ILS sites for accuracy
Work with GM on leasing and resident retention strategies
Resident Engagement Send communication + email blasts
Assist with resident events
Manage and resolve resident issues
Monitor online reviews
Be responsible for communication channels to ensure company standards of hospitality and customer service are met
Team Management Assist in overseeing the on-site team
Review daily shift reports
Assist GM with onsite meeting coordination
Connect with Resident Coordinators on a daily basis
Champion staff birthdays and other employee events
Attributes
Ability to communication effectively verbally and via e-mail
Highly developed customer service skills
Attention to detail and ability to multitask and stay organized
Desire to coach and development team members
Proficiency in software systems relating to property management and or related industries
Employee Benefits
Time away
Generous PTO policy + EOY rollover
10 paid company holidays
Paid parental leave
More than just your salary
401k + company match
Discounted employee rent program
Free parking + pre-tax commuter benefits
Monthly spot bonus programs
Employee referral incentive
Discounts at all in-house cafes
Health + Wellness
Gym + pool access at any of our Urby locations
80% employer sponsored Cigna medical, dental, vision plans
HSA + FSA with up to $2,500 company match
Mental health support available through Ginger
Culture
Social work environment with fast paced start-up energy
Company outings including a beach party day!
Complimentary snacks and monthly team lunches
Casual but cool dress code
Growth + Development
Networking events
Exclusive trainings with inspirational industry experts
Cross-training programs
Tuition reimbursement