Network Engineer

Network Engineer Required Skills & Experience:

- 5+ years of hands-on experience supporting network infrastructure environments.

- Strong experience supporting Cisco, Fortinet, and/or Meraki networking technologies.

- Experience supporting: Cisco Routing & Switching, BGP, OSPF, MPLS

- Strong network troubleshooting and operational support experience.

- Ability to mentor, coach, and support less experienced engineers.

- Excellent customer-facing communication and relationship-building skills.

- Proven ability to manage multiple priorities in a fast-paced support environment.

- Strong problem-solving and critical thinking skills.

Nice to Have Skills & Experience:

- CCNP certification.

- Experience working within a Managed Service Provider (MSP) environment, particularly supporting multiple customers and network environments.

- Previous team lead, technical lead, or mentorship experience.

- Experience supporting multi-site network environments.

- Experience serving as a senior escalation point for network operations teams.

Job Description:

We are seeking a customer-focused Network Engineer to join a high-performing technology team responsible for supporting a variety of enterprise and small-to-medium business environments. This individual will serve as a technical leader and mentor, helping guide junior engineers while providing expert-level network support and troubleshooting.

This role is heavily focused on operational support rather than network design or implementation. The ideal candidate thrives in a customer-facing environment, possesses strong communication skills, and enjoys solving complex networking issues while helping develop others on the team.

Responsibilities:

- Provide advanced support, troubleshooting, and maintenance for customer network environments.

- Support routing, switching, and network connectivity issues across a diverse customer base.

- Serve as a technical mentor and escalation point for junior network engineers.

- Troubleshoot and resolve Layer 2 and Layer 3 networking issues.

- Support both multi-site and single-site network environments.

- Engage directly with customers to diagnose issues, communicate solutions, and provide exceptional service.

- Monitor network performance and proactively identify potential issues.

- Collaborate with internal teams to ensure timely resolution of incidents and service requests.

- Document troubleshooting efforts, resolutions, and best practices.