Senior Residency Program Coordinator (Medical Center)_

Houston

At Houston Methodist, the Sr Residency Program Coordinator is responsible for working closely with Methodist's Graduate Medical Education (GME) office and attending physicians. This position supports the program directors, the faculty, and the residents by coordinating administrative functions for residency training programs. The Sr Residency Program Coordinator position works independently and collaboratively in teams. This position will have the responsibility of one or more of the following: responsibility for complex programs and/or coordinating the work in the program and must have relevant understanding of the entire program from the Program application forward. The Sr Residency Program Coordinator position may coordinate the work of other residency coordinators and/or administrative assistants for the residency programs.

**PEOPLE ESSENTIAL FUNCTIONS**

+ Assists the GME office with the following: New Resident Orientation, Graduation ceremonies, Internal Reviews, Licensure, Permit and Certification standing of all program residents. Coordinates medical school observers, rotating residents, and fellows.

+ Works with Program Directors, the department administrator, the GME Office, and the residents to facilitate all aspects of the Residency training program which may include some public relations and/or efforts to improve the facilities or services available for the Residents.

+ Facilitates open, professional (verbal, nonverbal, written) communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional, providing the highest quality service during every customer encounter.

+ Collaborates to foster healthy relationships in the work environment such as mitigation of conflict. Provides recommendations for the improvement of department scores for employee engagement.

**SERVICE ESSENTIAL FUNCTIONS**

+ Works closely with the GME Office to establish program letters of agreement and to provide detailed information on the experience. Independently assembles, prepares, and distributes materials to provide residents with appropriate information.

+ Enters and maintains currency of data into Residency Management Software Suite, including demographic, rotation, schedule, evaluation, conference, and licensure information. Provides reports on Residents' educational experiences and performance of duties on a regular basis.

+ Implements department and GMEC policies pertaining to house staff. As delegated, represents Program Director on program administrative matters. Coordinates and schedules all aspects of conferences, including presenters, audio/visual equipment, and meals and/or refreshments.

+ Maintains current database of faculty and resident publications, grants, presentations, and awards. Updates operative statistics, publications, grants, and residency information on the department's web site on a regular basis.

**QUALITY/SAFETY ESSENTIAL FUNCTIONS**

+ Prepares reports on operative procedures as needed for Program Directors, the department annual report and web site, the Methodist GME office, and the Accreditation Council for Graduate Medical Education (ACGME) Residency Review Committee (RRC).

+ Assists with data collection for the Residency accreditation reviews. Performs data management and analysis with little supervision, assisting in data collection for questionnaires or medical record-based research projects. Conducts data analysis and creates reports and spreadsheets using various software, based on department needs or deliverables, to track benchmarks and make recommendations for change.

+ Ensures quality and timely execution of deliverables. Coordinates multiple deadlines including but not limited to reports and presentations. Utilizes technology resources to conduct research for assigned tasks. Offers innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments.

**FINANCE ESSENTIAL FUNCTIONS**

+ Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members.

+ Contributes towards meeting department financial targets through optimizing efficiency and other areas according to department specifications. Provides recommendations to reduce expenses.

**GROWTH/INNOVATION ESSENTIAL FUNCTIONS**

+ Represents the department on the Graduate Medical Education Committee (GMEC), GME Internal Review Panel and/or other designated department or GME committees.

+ Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development plan on an on-going basis. Ensures own career discussions occur with appropriate management.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

**EDUCATION**

+ Bachelor's degree in business, Healthcare Administration or related field or additional four years of experience in lieu of degree

**WORK EXPERIENCE**

+ Three years' experience in an academic setting coordinating residency training programs with two years at Houston Methodist

+ Lead coordinator experience specifically relating to the program/specialty in which the position resides preferred

**LICENSES AND CERTIFICATIONS - REQUIRED**

+ Certification program specific to specialty area

**KNOWLEDGE, SKILLS, AND ABILITIES**

+ Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

+ Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

+ Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

+ Advanced knowledge of all Microsoft Applications, including word processing, spreadsheet, and graphics software

+ Ability to establish strong professional working relationships with the various educational support departments

+ Ability to function independently and work well as cross-functional and interprofessional teams

+ Must have well-developed organizational skills

+ Attention to detail with a high priority for timely and accurate information

+ Familiarity with medical anatomy and terminology desirable

**SUPPLEMENTAL REQUIREMENTS**

**WORK ATTIRE**

+ Uniform No

+ Scrubs No

+ Business professional Yes

+ Other (department approved) No

**ON-CALL***

_*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below._

+ On Call* No

**TRAVEL****

_**Travel specifications may vary by department**_

+ May require travel within the Houston Metropolitan area Yes

+ May require travel outside Houston Metropolitan area Yes

**Company Profile:**

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.

Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.

**Equal Employment Opportunity**

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.