Customer Care Representative

Abatix is looking for a Customer Care Representative! The Customer Care Representative is the face of the company to many of our customers, vendors and business partners. This position assists customers over the phone, in-person and via email.We’re seeking someone who enjoys working with both people and products, and who will represent Abatix with professionalism and a positive attitude in every interaction.

At Abatix, we believe in investing in our people. We offer growth and advancement opportunities for team members who are eager to learn, contribute, and take on new challenges. If this sounds like you, we’d love to have you on board.

Job Description

Assist customers in person, over the phone and via email

Provide pricing and product information, process orders and provide delivery information

Source and process special orders and direct shipments

Stay current on product knowledge

Resolve discrepancies regarding shipments, receipts or other transactions

Recommend process improvements and new customer opportunities to supervisors

Perform vendor relations and negotiations as needed

Job Requirements

2+ years of customer service experience

Excellent verbal and written English language skills

Computer literacy and ability to use spreadsheets and software with minimal supervision

Strong customer service mindset

High level of professionalism

Ability to multitask in a fast-paced environment

Motivation, dependability, punctuality and organization skills

High school degree or GED certificate required

Benefits of the Abatix Family

You start earning PTO on Day 1 because we believe in your work/life balance

We offer you four choices in healthcare plans

Monthly and annual bonus incentives

We match contributions to your401(k) plan because we believe in your financial future

We provide ownership through our ESOP because we believe in helping you build long-term wealth

We buy you additional Life Insurance at no cost to you

We offer Short Term Disability, Long Term Disabilityand additional insurances so you can make sure your family is secure

We offer flexible spending accounts for medical expenses

Abatix is an equal opportunity employer as to all protected groups, including protected veterans andindividuals with disabilities.

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