Customer Care Representative

Customer Care RepresentativeAbatix is looking for a Customer Care Representative! The Customer Care Representative is the face of the company to many of our customers, vendors and business partners. This position assists customers over the phone, in-person and via email. We're seeking someone who enjoys working with both people and products, and who will represent Abatix with professionalism and a positive attitude in every interaction. At Abatix, we believe in investing in our people. We offer growth and advancement opportunities for team members who are eager to learn, contribute, and take on new challenges. If this sounds like you, we'd love to have you on board.Job DescriptionAssist customers in person, over the phone and via emailProvide pricing and product information, process orders and provide delivery informationSource and process special orders and direct shipmentsStay current on product knowledgeResolve discrepancies regarding shipments, receipts or other transactionsRecommend process improvements and new customer opportunities to supervisorsPerform vendor relations and negotiations as neededJob Requirements2+ years of customer service experienceExcellent verbal and written English language skillsComputer literacy and ability to use spreadsheets and software with minimal supervisionStrong customer service mindsetHigh level of professionalismAbility to multitask in a fast-paced environmentMotivation, dependability, punctuality and organization skillsHigh school degree or GED certificate requiredBenefits of the Abatix FamilyYou start earning PTO on Day 1 because we believe in your work/life balanceWe offer you four choices in healthcare plansMonthly and annual bonus incentivesWe match contributions to your 401(k) plan because we believe in your financial futureWe provide ownership through our ESOP because we believe in helping you build long-term wealthWe buy you additional Life Insurance at no cost to youWe offer Short Term Disability, Long Term Disability and additional insurances so you can make sure your family is secureWe offer flexible spending accounts for medical expensesAbatix is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.