FileNet Dev & Support Engineer

Position ID : 102602-127-1

Role : FileNet Dev & Support Engineer

Work location would be Phoenix, AZ or Charlotte, NC.

Required Skills:

IBM FileNet 5.x Expertise w.r.t.development, configuration and operational aspects - project deployment execution, IBM Filenet upgrades and production support.

IBM FileNet Administration, Changes, Configuration

Content Mass updates (using FileNet APIs)

IBM FileNet Vulnerabilities and Remediation

IBM FileNet Sweep to migrate contents

Integration with Storage Devices

Oversight & execution of deployments,troubleshooting and support activities

Monitoring and Alerting Tools- Splunk, Appd , Prometheus, Grafana. etc.

Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools and technologies and command line interface (CLI).

Familiarity with Object and File Storage.

Issue Resolution, ensuring stability of the applications and platform.

Drive new initiatives like Automation, Cloud transformation in the platform, instrumentation of monitoring/alerting

across applications and platform level

Drive group discussions about issues identified prior to, and after a deployment.

Troubleshooting complex environment issues in a distributed environment.

Validation of complex system/components and game planning.

Perform Smoke Testing on deployed code/configurations to ensure success of

deployment.

Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow, lead with clarity and ability to bring structure to

operational functions

Design complex system upgrades

Develop a long range plan designed to resolve problems and prevent them from recurring

In this role, you will: Participate in high level technical concepts spanning technology and business

Drive solutions to reduce recovery time.

Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.

Support portfolio of applications across technologies.

Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.\

Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.

Provide expert counsel to team and senior leadership, advises and mentors team when in need.

Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines,

Contribute in increasing system efficiencies and lowering the human intervention time on related tasks\

Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

Work with vendors and other technical personnel for problem resolution\

Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecure, building Active-Active solutions,

Desired Qualifications: Familiar with Enterprise Content Management principles and practices

Strong verbal, written, and interpersonal communication skills

Understanding of Cloud native technologies and concepts.

2+ Years experience in API or Microservices Development.

3 + years of experience developing or supporting IT Service Management solutions

Ability to lead and manage to production goals, deadlines, and various metrics

Ability to identify root-cause issues/improvement opportunities, and design approaches

Experience with a customer service mindset and a focus on continuous improvement

3+ years of distributed servers platform experience

2+ years of application production support experience

Experience in Ansible,Terraform, and Cloud engineering concepts etc.

Experience in Application and Server Health Probes.