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Hampton Inn Chicago North/Loyola Station, Chicago IL 60626
Chicago
Job Description Job Description Hampton Inn Chicago North/Loyola Station 1209 W. Albion Ave Chicago,IL 60626 Position Type: Full-time Hourly Pay Rate: $16.80 / hour At Atira Hotels, we currently have job openings within our rapidly growing organization. As we continue to expand our presence in the hospitality industr
Job Source: Hampton Inn Chicago North/Loyola Station, Chicago IL 60626LEVEL
Chicago, IL, United States
Here is an exciting opportunity to join our Level Hotel as a Guest Liaison! Do you have passion about helping guest? This position responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. Perks & Benefits: Compet
Job Source: LEVELStudy Hotels
Chicago
Job Description Job Description The Study at University of Chicago is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the directio
Job Source: Study HotelsCrescent Services
Chicago, IL, United States
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true sel
Job Source: Crescent ServicesSonesta International Hotels
Rosemont, IL, United States
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technol
Job Source: Sonesta International HotelsSonesta International Hotels
Schiller Park, IL, United States
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technol
Job Source: Sonesta International HotelsEmbassy Suites Lombard
Lombard, IL, United States
Job Title: Guest Service Agent (Full-Time/Part-Time) Company: Embassy Suites Lombard Location: Lombard, IL Compensation: $19-20 per hour (Based on experience), including benefits, employment development opportunities, 401k match, fitness reimbursement, and more. About Us: Embassy Suites Lombard is a premier destination for travelers seeking
Job Source: Embassy Suites LombardCompass Group, North America
Evanston
Flik Hospitality Group + We are hiring immediately for temporary GUEST SERVICES AGENT positions. + Location: Northwestern University - 2169 Campus Drive, Evanston, IL 60201 Note: online applications accepted only. + Schedule: Temporary schedule. 3:00pm - 11:30pm, days may vary; some weekends and holidays are required. More details upon interview. +
Job Source: Compass Group, North AmericaChicago, IL, United States
The Study at University of Chicago is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room.
Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.
Responsibilities
Provide the highest and most efficient level of hospitality and customer service expected by our guests.
Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment.
Maintains room inventory of vacancies, reservations, and assignments.
Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue.
Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area.
Attends guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints.
Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Provides assistance to other team members to contribute to the best overall performance of the department and the hotel.
Perform according to the company handbook in regard to policies, procedures, and regulations.
Ensure total awareness of in-house VIPs.
Maintain a safe and clean work environment.
Performs other duties as assigned by leadership.
Fundamentals
Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
Education: High school diploma or general education degree (GED).
Experience: 1 year within a customer-facing role.
Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel.
Flexibility to work any shift, including evenings, weekends, and holidays.
Excellent verbal and written interpersonal communication skills.
Proficiency in English required. A second language is desirable.
Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment.
Ability to positively communicate and interact with all hotel departments.
Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.
Study Hotels is a drug free workplace. Pre-employment drug test and background check required.
About Us
The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance of the University of Chicago in Chicago, Illinois.
The 167-room hotel features areas of discovery and connection for purposeful guest interaction, including custom writing desks complete with postcards to encourage guests to connect with family and friends postage free. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living.
Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.
Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.
Guest Services Agent jobs in Chicago, IL, United States
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