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Service Manager

Midland

Job Description Job Description Job Summary: We are looking for a Service Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features.    About Us: Here at Tate Branch Auto Group we strive to be the best in all areas of our business. To accomplish this we must offer the best customer service, an exceptional work environment, as well as a strong support of our community. If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.

Benefits:

Competitive Pay

Flexible Working Hours

Health Insurance (medical, dental, vision)

PTO & Sick Leave

401(K)

Training

Employee Discounts

Responsibilities Assist customers in servicing, repairing and explaining each service needed

Understand customer; match requirements and concerns to various service options

Explain service being performed and keep customer informed and updated throughout the service of their vehicle

Stay up to date on new products, features, accessories and attending product training as required

Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness

Hire and supervise all service department personnel, as well as monitor their performance in servicing customers

Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications A minimum of 3 years of experience as a service manager

Strong focus on providing excellent customer service

High school diploma or higher education

Clean driving record & valid driver's license

Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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