Inbound Customer Service Representative

Washington, DC, United States

PRIVACY NOTICE FOR CALIFORNIA RESIDENT APPLICANTS

Waste Connections does not “sell” or “Share your personal information as we understand those terms to be defined by the CCPA, the CPRA and their respective implementing regulations.

If you have any questions or comments about this notice, our Privacy Policy for California Job Applicants, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under the CCPA and CPRA, please contact us through the PRIVACY REQUEST FORM [email protected] or call our toll-free number at (844) 858-2240.

Inbound Customer Service Representative page is loaded Inbound Customer Service Representative Apply locations 2195-YakimaWaste GrangerOps time type Full time posted on Posted 3 Days Ago job requisition id R-70066 Yakima Waste, a Waste Connections Company is looking for a Inbound Cus tomer Service Representative to join the team in  Granger , WA. In this position you will be answering a high volume of inbound calls regarding local customer’s accounts, taking payments, filing, dispatching and other various administrative duties. Ours hours would be Mon-Thursday 8:00am to 5:00pm and Friday 7:30am to 4:30pm. Starting wage is $19.20/HR. Why you need to join us!

• CULTURE: It’s a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important.

• INTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

• RESPECT: We show respect for our customers and fellow employees. Respect for ourselves grows through all the hard work and great service we provide to the communities we are privileged to serve. Waste Connections is looking for a talented Customer Service Representative to join our team in Yakima, WA. DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.

Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.

Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.

Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.

Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.

Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.

A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.

WORKING CONDITIONS AND PHYSICAL EFFORT: Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.

CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.

Also, long periods spent sitting, typing, or looking at a computer screen are common.

MINI MUM JOB REQUIREMENTS: Ability to read, write, comprehend and communicate in English and Spanish.

High school diploma or equivalent preferred.

2 years of Customer Service experience

High volume call center experience a plus

Experience with MS Word, Excel, and Emailpreferred. Typing and 10-key skills are required.

Excellent organization and communication skills.

Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

What we offer:

Call Center Bonus Program

Medical, Dental and Vision Benefits

Paid Time off

401k Program

Year Round Full Time Stable work

To be considered for any of our current openings you must complete an application at www.wasteconnections.com .

Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: https://careers.wasteconnections.com/why-waste-connections

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Washington State Pay Range for New and Current Employees is $19.20 to 21.00/HR.

About Us Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.

OUR PEOPLE MEAN EVERYTHING TO US

Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.

BUILD TALENT FROM WITHIN

People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.

LET’S REALIZE YOUR GOALS TOGETHER

Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.

Work Hard/Play Hard Culture Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture.

FOSTERING AN INCLUSIVE CULTURE FOR ALL At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

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